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Translate and instagram hash problem - by Станислав Кучинский

This topic has 15 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

Станислав Кучинский

Participant

July 13, 2020 at 20:41

Hi,
We have an issue that some parts of the theme are not translated (examples are on screenshots below)

On account widjet http://joxi.ru/a2XWJvEUDnlBLm
On cart http://joxi.ru/5mdzae5UeRazLA

And also Instagram API doesn’t t work correctly (posts that are searched by hashtag can’t be found at all)

There is an example of not working hashtag search (in product description):
http://rim.domsht.bget.ru/product/rimskaya-shtora-gamma-oranzhevyj/

#8themetest hashtag was created especially to test that issue: https://www.instagram.com/p/CCNcr0nlOEt/

And there is an example of post without searching by hashtag (everything works fine there):
http://rim.domsht.bget.ru/product/rimskaya-shtora-gamma-zheltyj/

Please, contact administrator
for this information.

#244310 Copied Theme version: 6.3.72.3.7

14 Answers

Olga Barlow

Support staff

July 13, 2020 at 21:24

Hello,

1) Translate the XStore Core plugin (Loco Translate > Plugins > XStore Core plugin) to translate the mentioned strings.

2) If you want to be able to show the media from your business account by hashtag you need to make sure that FB user that you used to generate token and related to your Instagram has all the necessary permissions https://prnt.sc/tclgs2 https://developers.facebook.com/docs/instagram-api/overview# In other cases you’ll be able to show the media from your Instagram account but not the media by hashtag.

Regards

#244321 Copied

Станислав Кучинский

Participant

July 14, 2020 at 07:03

The user has all required permissions to show media by hashtag (it is a profile owner) (screenshot below)

http://joxi.ru/V2V58jEuKgBlGm

Check please why is this not working for us.
As far as i know, your technical specialists can check an error from instagram API log and find out the reason.

#244339 Copied

Olga Barlow

Support staff

July 14, 2020 at 13:28

Hello,

Check the permissions of your user that set in the FB settings http://prntscr.com/thk1ex
Could you, please, re-add your API token? Don’t change and don’t remove anything after that.

Regards

#244375 Copied

Станислав Кучинский

Participant

July 14, 2020 at 14:21

Could you, please, re-add your API token? Don’t change and don’t remove anything after that.

– Done

#244380 Copied

Станислав Кучинский

Participant

July 14, 2020 at 20:59

Data is not saved after re-add

after click add account http://joxi.ru/KAgYOjdFXzYBJm
facebook authorization http://joxi.ru/J2b4KjYTGklDnr
http://joxi.ru/vAWlNjvtqvGe7r
http://joxi.ru/a2XWJvEUDnJvpm
permissions http://joxi.ru/p27RXVvtWl9qJm
in means ok in russian http://joxi.ru/GrqYJ5xFkew79r
empty account list after click Ok button http://joxi.ru/v29OkVoiz0XM0r
Xstore graph api is added on facebook business integrations http://joxi.ru/EA4K3VjHOJn1w2

#244410 Copied

Olga Barlow

Support staff

July 15, 2020 at 13:14

Hello,

Try to add this page to list http://prntscr.com/ti8es0
What do you get after that?

Regards

#244485 Copied

Станислав Кучинский

Participant

July 15, 2020 at 15:07

hi, please see http://joxi.ru/krDY1z7uJRdyYm

but hashtag is not work

#244499 Copied

Olga Barlow

Support staff

July 15, 2020 at 16:10

Hello,

We need some time to find out what causes that issue even if you chose all the necessary permissions.

Regards

#244505 Copied

Станислав Кучинский

Participant

August 31, 2020 at 05:01

Hi,
We have an issue that some parts of the theme are not translated (examples are on screenshots below) – after the last update

On account widjet http://joxi.ru/a2XWJvEUDnlBLm
On cart http://joxi.ru/5mdzae5UeRazLA

XStore Core plugin – is allredy translated

#249951 Copied

Olga Barlow

Support staff

August 31, 2020 at 14:55

Hello,

Fixed.

Regards

#250004 Copied

Станислав Кучинский

Participant

August 31, 2020 at 19:20

how to find out where the changes were

#250070 Copied

Olga Barlow

Support staff

September 1, 2020 at 15:52

Hello,

We just reinstalled XStore core plugin.

Regards

#250149 Copied

Станислав Кучинский

Participant

September 1, 2020 at 19:28

Thanks for help

#250193 Copied

Rose Tyler

Support staff

September 2, 2020 at 07:10

You’re welcome!

Regards

#250212 Copied
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