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Translate Email Builder template to other languages

This topic has 8 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Link&Grow

Participant

November 15, 2023 at 14:50

Hello,
It is possible to translate the Email Builder templates so that when a user uses one of the website’s languages, for example when browsing the website in English, the email received (for example, order confirmation) is in English, and when browsing the website in Portuguese is the email received in Portuguese?

i tried this:
https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

But i tested it and it didn’t worked.

Thank you,
Best regards

#373833 Copied Theme version: 9.2.3 WooCommerce version: 6.2

7 Answers

Rose Tyler

Support staff

November 15, 2023 at 16:24

Hello, Link&Grow,

Thank you for reaching out to us with your query regarding the translation of Email Builder templates. We understand the importance of providing a seamless multilingual experience for your users, and we are here to assist you in achieving that.

Your site is under maintenance mode, so we can’t check it. please provide temporary wp-admin access.

What multilanguage plugin do you use?

Kind Regards,
8theme team

#373838 Copied

Link&Grow

Participant

November 15, 2023 at 18:34

Hi,

Thank you for your quick answer.

I sent you the temporary admin access to the website on private content area.

The plugin for the translation is WPML.

Thank you,
Best regards

Please contact administrator
for this information.

#373850 Copied

Rose Tyler

Support staff

November 16, 2023 at 08:32

Hello, Link&Grow,

We appreciate your prompt response.

We can see this error https://prnt.sc/Ggv6ygcsJkB_ when we click on edit here – https://prnt.sc/uRuLCawLutyl
Please provide FTP access.

You did not mention the https://prnt.sc/Ggv6ygcsJkB_ , do you face another problem?

Kind Regards,
8theme team

#373878 Copied

Link&Grow

Participant

November 16, 2023 at 15:28

Hello,

After your response, I deleted the only email I had translated, and redid it again in a different way, instead of duplicating the content through WPML I used the export and import function that appears at the end of the email builder. This way the content was recorded correctly, so that error you sent no longer occurs.

After testing the emails in both languages, I see that on the English website I receive the email in English, on the Portuguese website I receive the email in Portuguese.
The only thing that is not being translated is the subject of the email, it is always sent in Portuguese.

Can you check it please?
I send FTP accesses in the private content area.

Thank you,
Best regards

Please contact administrator
for this information.

#373937 Copied

Rose Tyler

Support staff

November 16, 2023 at 16:16

Hello, Link&Grow,

Thank you for your response.

Please record a video of the problem.

Kind Regards,
8theme team

#373941 Copied

Link&Grow

Participant

November 16, 2023 at 17:00

Hi,

Let me show you some screenshots.

On email builder in English: https://prnt.sc/vWQsUHaMd4c9
On email builder in Portuguese: https://prnt.sc/S5GNf2QCICXp

The email received in English: https://prnt.sc/hb8PCIsl470U
The email received in Portuguese: https://prnt.sc/XF4iS2LvQQIg

Let me know if this screenshots is enough 🙂

Thank you,
Best Regards

#373948 Copied

Rose Tyler

Support staff

November 16, 2023 at 18:08

Hello, Link&Grow,

From your screenshot, it looks like your email language is Portuguese – https://prnt.sc/515Q0bxWCqCU , please test how it will be with English.
When we send a letter from test mode, it is correct – https://prnt.sc/1XVMgRjuf4hj

Kind Regards,
8theme team

#373956 Copied
Tagged: email template translation, multilingual email builder, translate woocommerce emails, woocommerce templates, wordpress email templates, wordpress localization
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