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Translate question and strange bar at product page

This topic has 7 replies, 2 voices, and was last updated 1 years, 7 months ago ago by OutdoorOutfitter

OutdoorOutfitter

Participant

May 9, 2023 at 14:31

Good afternoon, I’ve got two terms I cannot translate and have a strange black bar at some products.
The link to the product where you can see it I’ve placed in the link box.

First, I tried to translate “Product brand” with Loco translate (Royal theme) but I cannot find that text.

Second, I tried translated the “Our offers” text (Royal theme) but the translated text is not visible.

Third, beneath the “Our offers” there is a black bar visible. With inspect tool I see it’s a previous/forward button.

Thanks for looking into this!

#356125 Copied Theme version: 6.3.9 WooCommerce version: 7.6.0

6 Answers
Rose Tyler

Support staff

May 10, 2023 at 13:13
Hello, OutdoorOutfitter,

Thank you for contacting us and for using Royal.

1, 2. Please check the translation for the Royal Core plugin.
Or provide us with temporary wp-admin access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

3. The next custom CSS code can be used to remove that:
```
.single-product .sidebar-slider .owl-dots {
    display: none;
}
```
(Theme options > Custom CSS).

Kind Regards,
8theme team
#356239 Copied
OutdoorOutfitter

Participant

May 10, 2023 at 13:34

Thank you for reply. The css code works fine. The translation not yet. So when you can have a look that would be great. We use loco translate. I’ve created a login link for you.

Please contact administrator
for this information.

#356241 Copied

Rose Tyler

Support staff

May 11, 2023 at 07:58

Hello, OutdoorOutfitter,

Thank you for your response.

Please provide FTP access, our dev team should check this problem more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356324 Copied

OutdoorOutfitter

Participant

May 11, 2023 at 09:22

of course, see other content area

Please contact administrator
for this information.

#356335 Copied

Rose Tyler

Support staff

May 11, 2023 at 12:11

Hello, OutdoorOutfitter,

Thank you for your response.

We have checked and the issue was with the incorrect location of the translation file. We have moved the file from languages/loco/plugins/royal-core-nl_NL.po to languages/plugins/royal-core-nl_NL.po as shown in the screenshot https://prnt.sc/gtopCs6ag-aA.

Please clear cache and check single product page now.

Kind Regards,
8theme team

#356357 Copied

OutdoorOutfitter

Participant

May 11, 2023 at 13:36

yes, working, thank you!

#356378 Copied
Tagged: product page, question, strange bar, templates, translate, woocommerce, wordpress
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Translate question and strange bar at product page

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