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Translated checkout no longer working - by heinpoblome@gmail.com

This topic has 24 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

heinpoblome@gmail.com

Participant

June 22, 2016 at 15:40

not specifically related to WooCommerce 2.6 version; this happened already before.

I first thought it was a WPML problem, and logged a ticket with them.
They took the time to disable all plugins (and so did I), to no avail.

When we switched to TwentySixteen (and with all plugins active) the Dutch translation of the checkout works properly.

Not sure why it is only Dutch; the French and english versions work ok.

Visible symptoms : the checkout page remains greyed out, and when you fill in the address fields, you can notice a very quick flicker of the “order” button, but you can never complete the checkout.

#130666 Copied Theme version: 3.0.1 WooCommerce version: 2.6

23 Answers

Jack Richardson

Support staff

June 22, 2016 at 19:22

Hello,

Could you please show a screenshot of the issue and provide direct link where the problem persists?

Thank you.

Best regards,
Jack Richardson.

#130714 Copied

heinpoblome@gmail.com

Participant

June 22, 2016 at 19:32

x

Please, contact administrator
for this information.

#130719 Copied

Eva Kemp

Support staff

June 23, 2016 at 08:11

Hello,

I tried to log in “8themeadmin” credentials but the password is incorrect.
Please provide us with correct login credentials.

You can upload screenshots to any web storage (dropbox, for example) and give us a link.

Regards,
Eva Kemp.

#130770 Copied

heinpoblome@gmail.com

Participant

June 23, 2016 at 16:39

apologies…
see private

Please, contact administrator
for this information.

#130874 Copied

Jack Richardson

Support staff

June 23, 2016 at 18:12

Hello,

Do you mean content isn’t shown on Checkout page when in Dutch version of the site?
Please upload your screenshot to any web storage and show us a link for better understanding.

Best regards,
Jack Richardson.

#130891 Copied

heinpoblome@gmail.com

Participant

June 23, 2016 at 18:15

content is shown, checkout is greyed out, and the button to actually checkout cannot be clicked.
This happens in normal circumstances for instance when you would change country or so; but here it stays greyed out.

#130894 Copied

heinpoblome@gmail.com

Participant

June 23, 2016 at 18:19

http://imgur.com/w02rIUY

#130895 Copied

Jack Richardson

Support staff

June 24, 2016 at 09:41

Hello,

Please check if the same issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/
Also disable all 3rd-party plugins except of WPML plugins and Woocommerce.

Best regards,
Jack Richardson.

#130949 Copied

heinpoblome@gmail.com

Participant

June 27, 2016 at 18:42

As mentioned in my original ticket, as per request of WPML support I disabled all plugins. This did not make any difference.
Switching to TwentySixteen however solved the problem. Even with all plugins enabled again, the TwentySixteen checkout worked properly.
Hence my deduction that this is a theme problem.

What is the added value of trying this (again) with a Woocommerce default theme?

#131301 Copied

heinpoblome@gmail.com

Participant

June 27, 2016 at 20:09

in the mean time, I played with some Woo settings, for example disabling guest checkout, disabling a terms&conditions page, disabling returning customer login.
all of this to no avail.

I wonder if this could be an Ajax problem?

#131314 Copied

Jack Richardson

Support staff

June 28, 2016 at 08:14

Hello,

I checked the page with parent Legenda theme and Checkout is working fine with it.
So you need check your modifications in the child theme.

Best regards,
Jack Richardson.

#131359 Copied

heinpoblome@gmail.com

Participant

June 28, 2016 at 20:02

Indeed, thanks for putting me on this track.
Unfortunately I can’t seem to find where the problem is.
Here is what I did :

in the child I have a functions.php, header.php and style.css; plus in the /framework a shortcodes.php

i replaced (with FTP) all of these files with the files of the parent theme. (except for style.css, which I replaced with the copy of my live server that is on 2.9.2, and works fine)

These replacements did not help.

Thereafter, I did the ‘negative’ test, replacing the same three working parent php’s with the ones from the child; the parent kept on working (except for the functions.php which said ‘options page not found’)

When you write ‘modifications’, did you refer to something else than those files in the child wp-content/themes directory?

#131504 Copied

heinpoblome@gmail.com

Participant

June 29, 2016 at 16:58

i completely removed the child directory from the server, and recreated a ‘legenda-child’ directory.
It does not work.

In that directory I only put a functions.php and a style.css with the following content:

functions.php :
<?php
add_action( ‘wp_enqueue_scripts’, ‘enqueue_parent_styles’ );
function enqueue_parent_styles() {
wp_enqueue_style( ‘parent-style’, get_template_directory_uri().’/style.css’ );
}
?>

style.css :

/*
Theme Name: LEGENDA Child
Theme URI: https://www.8theme.com/
Author: 8theme
Author URI: http://themeforest.net/user/8theme
Template: legenda
Description: ThemeForest Premium Theme
Version: 2.9.2
License: GNU General Public License version 3.0
License URI: http://www.gnu.org/licenses/gpl-3.0.html
*/
<?php
function my_theme_enqueue_styles() {

$parent_style = ‘parent-style’;

wp_enqueue_style( $parent_style, get_template_directory_uri() . ‘/style.css’ );
wp_enqueue_style( ‘child-style’,
get_stylesheet_directory_uri() . ‘/style.css’,
array( $parent_style )
);
}
add_action( ‘wp_enqueue_scripts’, ‘my_theme_enqueue_styles’ );
?>

#131729 Copied

heinpoblome@gmail.com

Participant

June 29, 2016 at 17:12

i then reduced the style.css to just the commented header info;

not working

#131732 Copied

Jack Richardson

Support staff

June 29, 2016 at 18:52

Hello,

Please give us FTP credentials in private content.

Best regards,
Jack Richardson.

#131750 Copied

heinpoblome@gmail.com

Participant

June 29, 2016 at 19:01

ftp and login in private

Please, contact administrator
for this information.

#131754 Copied

Jack Richardson

Support staff

June 30, 2016 at 09:38

Hello,

Again WP Dashboard credentials are incorrect.
Have you changed them?

Best regards,
Jack Richardson.

#131844 Copied

heinpoblome@gmail.com

Participant

June 30, 2016 at 09:40

reset psw in private

Please, contact administrator
for this information.

#131845 Copied

Jack Richardson

Support staff

June 30, 2016 at 10:02

Hello,

The password is still incorrect.
Please check. Is username correct?

Best regards,
Jack Richardson.

#131853 Copied

heinpoblome@gmail.com

Participant

June 30, 2016 at 10:13

well….

Please, contact administrator
for this information.

#131855 Copied

Jack Richardson

Support staff

June 30, 2016 at 10:34

Hello,

Please try to update all WPML plugins to the latest versions and check the page after that.

Best regards,
Jack Richardson.

#131856 Copied

heinpoblome@gmail.com

Participant

June 30, 2016 at 12:27

Hi Jack,

this ticket originated with WPML. For them I did all the level one support tasks that you are asking. I already upgraded three versions of WPML (that is how long I have this problem).

I agree that it works with the parent theme, but I am completely in the dark why it does not work with the newly created child.

Ofcourse I will upgrade WPML, but please, can you not wait for that upgrade to investigate more ? I am not technical enough to really dig deep enough.

How is the child different from the parent, in connection with WPML. That seems the question to ask.

#131887 Copied

Jack Richardson

Support staff

June 30, 2016 at 12:57

Hello,

As I see there are 500 errors on your site http://prntscr.com/bn0a1q.
It’s related to server configuration.
Ask your hosting provider support to check error logs for more information. Also please update WPML plugins.

Then let us know.

Thank you.
Best regards,
Jack Richardson.

#131899 Copied
Tagged: no longer working, themes, translated checkout, troubleshooting, woocommerce, wordpress
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