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Translation doesn’t work on mobiles when I have active the child theme.

This topic has 4 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Eleni

Participant

December 10, 2021 at 20:36

I’ working with xstore child theme. Everything is ok except when i try the eshop on mobiles. When I try to change the default language (english to greek) doesn’t work.
When I activate the xstore instead of xstore child the translation is working but I’m loosing the theme settings I’ve setup on child theme.
I have to implement 3 more eshops. Please let’ me know if there is a solution because I cannot go on. I like your theme very much. I have already bought 6 licenses and I couldn’t imagine I will face such a problem.
Thank you. (I sent another private message a few hours ago).
Waiting for your reply as soon as possible.

#311546 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

3 Answers

Rose Tyler

Support staff

December 11, 2021 at 09:42

Hello,

Provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#311572 Copied

Eleni

Participant

December 11, 2021 at 19:48

translation doesn’t work on mobiles

Please contact administrator
for this information.

#311623 Copied

Olga Barlow

Support staff

December 13, 2021 at 13:22

Hello,

1) Issue with the EL version of your site was related to your translation. You have translated option key instead of the Menu title. We removed broken translation. Check now.

2) Parent theme does not inherit child theme options. So, once you switch from child to parent you get other settings. If you want to import child setting to parent you need to go to Theme Options > Import/Export > export child theme settings, then switch to parent theme and import settings.

Regards

#311733 Copied
Tagged: active, best selling, child themes, mobiles, translation, woocommerce
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