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Translation not working + brand not showing in filter

This topic has 12 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Annabel

Participant

October 30, 2023 at 15:00

Hello,
Since the last update, I’ve noticed several bugs:
– On the registration page, the text is displayed in English even though it has been properly translated to French in Loco Translate (both in the theme and child theme).
– I’ve recently added a new brand and, although several products have been added under it, this brand does not appear in the brand filter.

Can you help me please ?

#372020 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

11 Answers

Rose Tyler

Support staff

October 30, 2023 at 15:29

Hello, Annabel,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#372025 Copied

Annabel

Participant

October 30, 2023 at 15:36

Here the wp-admin access !
Thanks a lot !

Please contact administrator
for this information.

#372028 Copied

Rose Tyler

Support staff

October 30, 2023 at 15:57

Hello, Annabel,

We appreciate your prompt response.

1/ Please check now.
After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

2/ Please check now.

Kind Regards,
8theme team

#372031 Copied

Annabel

Participant

October 30, 2023 at 16:37

Thank you for your prompt response. As for the brand filter, it’s perfect, thank you.
Unfortunately, the translation did not update despite several attempts. There’s likely an issue elsewhere if it’s not with the theme; I will investigate further.
Thank you very much.

#372038 Copied

Rose Tyler

Support staff

October 30, 2023 at 16:46

Hello, Annabel,

You’re welcome!

What exactly strings are not translated? Please provide screenshots.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#372039 Copied

Annabel

Participant

October 30, 2023 at 16:55

It concerns the phrase accompanying the “Register” button on the login/sign-up page. Here are the screenshots showing that the phrase is correctly translated on both the Theme and Child Theme sides but does not display on the page.

Please contact administrator
for this information.

#372043 Copied

Rose Tyler

Support staff

October 30, 2023 at 17:02

Hello, Annabel,

Please check now – https://prnt.sc/GDCEIQDOIulP

Kind Regards,
8theme team

#372044 Copied

Annabel

Participant

October 30, 2023 at 17:14

Yes it’s perfect !
Thanks a lot ??

#372046 Copied

Rose Tyler

Support staff

October 31, 2023 at 08:06

Hello, Annabel,

You’re welcome!

Kind Regards,
8theme team

#372076 Copied

Rose Tyler

Support staff

February 3, 2024 at 08:51

Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#382331 Copied

Andrew Mitchell

Support staff

December 18, 2024 at 19:00

Dear Annabel,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#427998 Copied
Tagged: brand filter problem wordpress, brand not showing woocommerce, fix woocommerce translation, woocommerce translation issues, wordpress woocommerce template fixes
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The issue related to '‘Translation not working + brand not showing in filter’' has been successfully resolved, and the topic is now closed for further responses

Translation not working + brand not showing in filter

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