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Transparent part on images became black - by creativesite

This topic has 6 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

creativesite

Participant

September 27, 2024 at 12:32

Hi,

Today my on the images, png, that have transparent part, became black on that part.

Can you please help why?
I recently uploaded Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina) plugin. Could that be the reason?

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support staff only.

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5 Answers

Tony Rodriguez

Support staff

September 27, 2024 at 13:48

Hello, @creativesite,

Thank you for reaching out to us with your concern.

Please temporarily disable CDN, clear cache, and check how it works.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Best Regards,
8Theme’s Team

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creativesite

Participant

October 3, 2024 at 20:01

Hi Tony,
Unfortunately after clearing cache, and disabling the plugin, Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina), the transparent images are still black on the transparent part 🙁

Is it the only way to solve it to change the theme?
Thank you, Barbara

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Tony Rodriguez

Support staff

October 4, 2024 at 05:21

Hello, @creativesite,

Thank you for your response.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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creativesite

Participant

October 8, 2024 at 11:52

Okay, thank you!

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Tony Rodriguez

Support staff

October 8, 2024 at 11:56

Hello, @creativesite,

You are welcome.

Best Regards,
8Theme’s Team

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Tagged: image background fixes, transparent image black issue, transparent image issue, woocommerce black background, woocommerce theme solutions, wordpress image troubleshooting, wordpress woocommerce themes
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