This topic has 16 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler
Dears, almost a week ago I asked a pre-purchase question regarding this matter, @Rose of your Team told me that it can be done:
I will appreciate your support.
Thanks in advance.
PS. I purchased the theme with my work account.
Hello,
Thank you for contacting us and for using XStore.
Please provide URL of your site, temporary wp-admin, and FTP access via the Private Content area here.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Here
Hello,
Thank you for your response.
Please provide wp-admin access also. To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Kind Regards,
8theme team
Done.
Thanks
Hello,
Thank you for your response.
We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience.
Kind Regards,
8theme team
Ok, thanks.
Hello,
Thank you for your patience.
We are finding that the task is more complicated than we initially anticipated. We are still working on your query and it is planned to be included in the next update (within the week). If it is implemented earlier, we will notify you and provide a solution.
If you are not willing to wait, you can request a refund – we will approve it since you contacted us prior to the purchase.
Kind Regards,
8theme team
Hello Rose,
If it’s for a week, it doesn’t matter, I can wait.
But, if it won’t be implemented at all I would like to know in advance.
Thanks.
Hello @TM
It seems that your admin access was changed and we cannot log in now. Could you please, provide us correct admin access ?
Also, checking the FTP connection we got next error:
Error: Authentication failed.
Error: Critical error: Could not connect to server
So, please, check you FTP access also and give the correct one for us.
Kind Regards,
8theme team
Sorry, here.
Thanks
Hello,
Thank you for your response.
Please clear cache and check how it works now for unlogged users on your Shop page https://prnt.sc/o3BOCdGMDX8A
Kind Regards,
8theme team
Dears,
The CSS/Button is working, but I believe there is a problem because the single product page is not loading.
Also, I prefer using the setting in catalog mode because it works on every module, not just on the shop page.
https://prnt.sc/rzqRm8yfdHdg
I have saved the settings, you can check.
Hello,
Thank you for your response. Could you please, check now if it is ok and works as you asked us for?
Details:
1/ We added “Loginizer price” option -> https://prnt.sc/sQW-LiDcOE-L (and enabled it on your web-site)
2/ Price text was set to string type -> https://prnt.sc/EhNc8M0VXNhZ
3/ Errors with loading single product are fixed
Kind Regards,
8theme team
Perfect,
Thank you Rose, and thanks to the XStore team for your support.
If possible I would like to add a suggestion, for the upcoming updates of the theme.
This will be even better if it will open a login panel on mobile phones as well.
Because let’s say, I have found the product I am looking for while browsing, but I am not logged in yet, and when I log in from mobile it opens the Login / Register page, not the panel, and it redirects me to My Account after login.
So the visitors need to search for the product again. And with the login panel, will redirect them to the latest page visited, in this case, the product.
Thank you again.
Hello,
Thank you for your response.
You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.
Kind Regards,
8theme team
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