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Trouble getting elementor to work. Stuck on loading.

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Tony Rodriguez

nickson

Participant

December 2, 2024 at 11:10

Goodmorning Team,

I am having trouble getting elementor to work.
As I can see in the backend. I tick all system requirements. But it simply takes ages to edit anything using elementor.

When I try to edit trough template builder> anything. It loads the elementor editor, I sometimes see the element to be edited. But the left panel keeps stuck on loading.

This process I have to do like 10 to 15 times for it to open and finally be able to edit the desired object.

Problem is, the site is super slow and all feels like it is due to elementor slowing it down.
When I disable elementor and open the frontend in a default theme. The site is lightning fast.

So this, combined with elementor not loading the editor in the backend lets me think there is something wrong or in conflict with Elementor.

I really would like to work on the site and make it the best ever with your beautiful theme. but therefor I need elementor to work like a charm.

Troubleshooting:I have allready done the troubleshooting. And disabled all plugins except the ones neccesary for Xstore. Emptied cache etc. But Elementor keeps on not loading.

Can you please help me out? I have put the credentials in the private content area. And also a screenshot for the loading bar. remember, it does sometimes load succesfull. But in like 14/15 times it doesn’t.

Please, contact administrator
for this information.

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#426140 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

December 2, 2024 at 11:53

Hello, @nickson,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues. We kindly request that you clear your browser cache and check the website again.

We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: https://elementor.com/help/elementor-widget-panel-not-loading/ This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

Best regards,
The 8Theme Team

#426154 Copied

nickson

Participant

December 2, 2024 at 12:01

Thank you for the reply. I of course have tried that. I also have the following settings:

Memory limit: 40M
Max Memory limit: 512M

Please can you give me a screenshot of a working backend.
Using my earlier given credentials because there was no login in the backend.

I have done all the neccesary to troubleshoot. But just can’t get it to work.

#426156 Copied

Tony Rodriguez

Support staff

December 2, 2024 at 13:40

Hello, @nickson,

Thank you for your response.

We have thoroughly reviewed your website using the Chrome browser and did not encounter any issues during our testing. To provide further clarity, we have recorded a video for your reference.

You can find the video link in the [private content area]. Please feel free to review it at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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