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Trouble in Preheader: Issues After Xstore Theme Options Edit

This topic has 4 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

jo

Participant

May 2, 2024 at 16:18

Hello,

After editing it in Xstore -> Theme options, I’m experiencing a disrupted preheader.
The changes I’m making in the last days aren’t showing up, also the header and footer gets disrupted and I can’t understand the reason.

Could you please help me?

Thanks

Please, contact administrator
for this information.

#393765 Copied Theme version: 6.5.2

3 Answers

Tony Rodriguez

Support staff

May 3, 2024 at 07:18

Hello, @jo,

Thank you for contacting us and for using XStore.

We are writing to inform you that the issue you are experiencing with the disrupted preheader and footer is due to the outdated versions of your XStore theme.

To resolve this issue and access all the available features, we kindly recommend updating both your XStore theme and the Xstore Core Plugin to their latest versions on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

You can view the specific discrepancies in your current setup via this image link in private content area.

Please follow the detailed instructions provided in this guide to update your theme and plugin: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, check again.

Should the problem persist after the update, please do not hesitate to contact us. We are here to assist you and ensure your experience is as smooth as possible.

Thank you for your cooperation. We look forward to your confirmation that the updates have been successfully implemented.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#393812 Copied

jo

Participant

May 4, 2024 at 07:50

Alright, I’ll proceed with your instructions. If needed, I’ll get back to you.

#393952 Copied

Tony Rodriguez

Support staff

May 4, 2024 at 08:02

Hello, @jo,

Sure, Take your time. Should you require any further assistance, please do not hesitate to reach out.

Have a nice weekend.

Best regards,
The 8Theme Team

#393953 Copied
Tagged: preheader issues fix, preheader troubleshooting, theme editing issues, woocommerce themes problems, wordpress woocommerce, xstore theme options, xstore wordpress solutions
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