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Trouble Reactivating Licence – Renewed but cant get new code active on site

This topic has 8 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

  • Avatar: bnourse
    bnourse
    Participant
    May 22, 2024 at 14:31

    See Private area about problem activating license.

    Please, contact administrator
    for this information.
    #396276 Copied Theme version: 9.3.10
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 15:02

    Hello,

    Thank you for reaching out to us.

    Please provide temporary wp-admin access and purchase code via the Private Content area.

    Best Regards,
    8Theme’s Team

    #396280 Copied
    Avatar: bnourse
    bnourse
    Participant
    May 22, 2024 at 15:55

    Thanks for your quick response! See private content area.

    Please contact administrator
    for this information.
    #396288 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 16:14

    Hello,

    We appreciate your prompt response.

    We can’t access the Dashboard on https://borregodevelop.wpengine.com/ Please set the administrator role for the user.

    Also, provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #396289 Copied
    Avatar: bnourse
    bnourse
    Participant
    May 22, 2024 at 16:32

    See private area. Please let me know if any problems.

    Please contact administrator
    for this information.
    #396290 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2024 at 11:44

    Hello,

    Activated. Please check now.

    Best Regards,
    8Theme’s Team

    #396371 Copied
    Avatar: bnourse
    bnourse
    Participant
    May 23, 2024 at 12:39

    Looks good. Thanks for your help.
    Ben

    #396383 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 23, 2024 at 12:39

    Dear bnourse,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #396384 Copied

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The issue related to '‘Trouble Reactivating Licence – Renewed but cant get new code active on site’' has been successfully resolved, and the topic is now closed for further responses

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