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Trouble Reactivating Licence – Renewed but cant get new code active on site

This topic has 8 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

bnourse

Participant

May 22, 2024 at 14:31

See Private area about problem activating license.

Please, contact administrator
for this information.

#396276 Copied Theme version: 9.3.10

7 Answers

Rose Tyler

Support staff

May 22, 2024 at 15:02

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin access and purchase code via the Private Content area.

Best Regards,
8Theme’s Team

#396280 Copied

bnourse

Participant

May 22, 2024 at 15:55

Thanks for your quick response! See private content area.

Please contact administrator
for this information.

#396288 Copied

Rose Tyler

Support staff

May 22, 2024 at 16:14

Hello,

We appreciate your prompt response.

We can’t access the Dashboard on https://borregodevelop.wpengine.com/ Please set the administrator role for the user.

Also, provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#396289 Copied

bnourse

Participant

May 22, 2024 at 16:32

See private area. Please let me know if any problems.

Please contact administrator
for this information.

#396290 Copied

Rose Tyler

Support staff

May 23, 2024 at 11:44

Hello,

Activated. Please check now.

Best Regards,
8Theme’s Team

#396371 Copied

bnourse

Participant

May 23, 2024 at 12:39

Looks good. Thanks for your help.
Ben

#396383 Copied

Andrew Mitchell

Support staff

May 23, 2024 at 12:39

Dear bnourse,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#396384 Copied
Tagged: active licence code, licence renewal, reactivate licence, site activation, troubleshooting woocommerce, woocommerce themes, wordpress themes
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Trouble Reactivating Licence – Renewed but cant get new code active on site

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