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Trouble with Archive Product Template with Elementor

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Jack Richardson

editionsvdb

Participant

April 6, 2025 at 09:57

Hi, I have trouble with Archive Product Template when I use Elementor. My website is not still activated (because I have this trouble). You can see the screenshot. And If you want I cant send you connection ID.

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#439933 Copied Theme version: 9.4.10

5 Answers

Alex Carter

Support staff

April 7, 2025 at 08:05

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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editionsvdb

Participant

April 7, 2025 at 08:17

Hello, Thank you for your help
Here your username and password.

Thank you

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editionsvdb

Participant

April 7, 2025 at 09:30

Sorry I forgot the URL

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Alex Carter

Support staff

April 7, 2025 at 09:38

Hello, editionsvdb

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Jack Richardson

Support staff

April 7, 2025 at 10:28

Dear @editionsvdb,

We hope this message finds you well.

Could you kindly check the website now? We have regenerated the CSS via the Elementor Tools (please see screenshot: https://prnt.sc/jQ5bGr7Fauf2) and also cleared the WP Rocket cache.

Please make sure to clear your browser cache before reviewing the changes (screenshot: https://prnt.sc/umR1UwViK3r8).

If you are experiencing issues specifically within the Elementor editor, we recommend reaching out directly to Elementor Support. As a valued user of the Elementor Pro plugin, you are entitled to their assistance, and the issue appears to be related to their plugin’s code.

Kind regards,
Jack Richardson
8Theme Support Team

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