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Trouble with headers not showing. Blank header builders

This topic has 4 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

ConcreteSheep

Participant

July 6, 2024 at 21:01

I have had the theme for a while. I decided to put some new demo content in to get a different look. But now I cannot see the header.

I tried making a new one in header builder, but it keeps giving me blanks. The footer builder is fine, but for some reason the header is not. I click on the preset header and insert it, but it disappears.

I then try it in the customize section, but nothing there either.

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#403400 Copied Theme version: 9.3.14

3 Answers

Rose Tyler

Support staff

July 7, 2024 at 07:03

Hello ConcreteSheep,

Thank you for reaching out to us with your concerns regarding the header setup in your theme. We apologize for any inconvenience you are experiencing.

To assist you further, we recommend reading the following article which provides detailed guidance on configuring the new XStore header builder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

If the problem persists, we would be happy to investigate further. Please provide us with temporary wp-admin access.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#403413 Copied

ConcreteSheep

Participant

July 7, 2024 at 11:28

Thanks. I hadn’t selected the flexibox to be active in the Elementor settings.

#403448 Copied

Tony Rodriguez

Support staff

July 8, 2024 at 05:16

Hello, @ConcreteSheep,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

Best Regards,
The 8Theme Team

#403493 Copied
Tagged: best selling themes, blank header builders, fix woocommerce headers, header problems, troubleshooting woocommerce, woocommerce themes
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