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Trouble with menu blocking page readability.

This topic has 9 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: oh.hey.sha
    oh.hey.sha
    Participant
    April 22, 2024 at 13:59

    Hello,

    I am experiencing an issue with the SHOP page on my website in its translated versions.

    When accessing this page (link shared privately), in both French and Dutch, an “Close X” button blocks the page. This button appears to be linked to the menu located in the upper left corner of the header. I am unable to remove it to access the content of the page, which poses a major obstacle for my customers and negatively impacts their shopping experience.

    Initially, I thought the problem was due to a pop-up plugin, but after checking, it seems that the issue originates from the menu. I cannot find a solution to this problem.

    Could you help me resolve this issue?

    Thank you in advance.

    Please, contact administrator
    for this information.
    #392526 Copied Theme version: 9.3.6
    8 Answers
    Avatar: oh.hey.sha
    oh.hey.sha
    Participant
    April 22, 2024 at 15:25

    This is even worse than I thought as it is ALSO on the original shop page… It seems to be coming from the Filter panel but even though I deactivate the filters, the problem stays… please help !!! it’s really urgent as I was going to create a promotional campaign today, and this causes some major delay to my initial schedule 🙁

    #392534 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 15:34

    Hello,

    Thank you for getting in touch with us. Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #392537 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 15:55

    Hello,

    Please download sidebar-off-canvas.min.css file – https://we.tl/t-B0sLHDJjO5 , and re-upload it to xstore/css/modules/layout folder via FTP.

    Best Regards,
    8Theme’s Team

    #392545 Copied
    Avatar: oh.hey.sha
    oh.hey.sha
    Participant
    April 22, 2024 at 16:05

    you’ll find access credentials in the private content area 🙂

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #392548 Copied
    Avatar: oh.hey.sha
    oh.hey.sha
    Participant
    April 22, 2024 at 16:10

    just did what you’ve said but it’s not working on the issue..

    Please contact administrator
    for this information.
    #392549 Copied
    Avatar: oh.hey.sha
    oh.hey.sha
    Participant
    April 22, 2024 at 16:36

    While you are helping with this issue, I created a temporary shop page so my clients don’t get bothered too much. That page has a different title with “temporary” in it so you don’t get confused.

    Please don’t mind the shop link in the website’s menu and refer only to the Woocommerce shop page for debugging in the pages section of WordPress dashboard. (or use the direct link to the page)

    Please contact administrator
    for this information.
    #392550 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2024 at 06:49

    Hello,

    As we can see, the problem was solved https://prnt.sc/ZQ1IRc2KYNOd Please clear the cache of your browser.

    Best Regards,
    8Theme’s Team

    #392601 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 31, 2024 at 11:18

    Dear oh.hey.sha,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #397523 Copied

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