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Trouble with Screets Live Chat - by fbskitchens

This topic has 15 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

fbskitchens

Participant

August 1, 2015 at 16:02

Hello,

I have the Screets Live Chat plugin active on my theme. I am logged into the console and “online” but when I visit the site from another browser & even another device, it does not register that the live chat is active/available. On the chat console, it does not show any visitors on the site. I disabled caching plugins and waited 24 hours but the situation is the same.

Additionally, when I submitted the offline “contact us” form, it does not pass through to the Chats log. Nor did I receive an email notification.

I have tested all of this with Google Chrome and Safari.

Please advise at your earliest convenience.

Please, contact administrator
for this information.

#78104 Copied Theme version: Current WooCommerce version: 2.3.13

14 Answers

fbskitchens

Participant

August 1, 2015 at 16:08

In reference to my comment above – I have set the plugin to hide when not online so we do not miss messages from visitors.

#78105 Copied

Eva Kemp

Support staff

August 3, 2015 at 09:45

Hello,

Your site gives the error “Error 403 – Forbidden”. Please open access for us to be able to check the issue.

Regards,
Eva Kemp.

#78202 Copied

fbskitchens

Participant

August 3, 2015 at 13:41

Hello,
My site is working perfectly fine. What page are you trying to access that is giving you this message?

#78240 Copied

Eva Kemp

Support staff

August 3, 2015 at 14:02

Hello,

I’m trying to access wp-admin panel:
http://storage3.static.itmages.com/i/15/0803/h_1438606942_9597865_dbee51c508.png

Please check this issue with your hosting provider.

Regards,
Eva Kemp.

#78251 Copied

fbskitchens

Participant

August 3, 2015 at 14:27

Now I understand – we can only have one chat operator and the user account I gave you was not it. I have created a new user account with the role of chat operator. Login info attached. The console now shows one user online (myself) however when I asked a co-worker to visit the site and submit a chat request, the message appeared to send then a yellow warning message stating “you are not logged in” appeared and she was no longer able to do anything in the chat box. On the console side, no chat was logged. Please advise.

Also, is it possible to have more than one chat operator? And can the administrator be a chat operator?

Please, contact administrator
for this information.

#78260 Copied

Eva Kemp

Support staff

August 3, 2015 at 15:00

Hello,

There is still 403 error when I’m trying to access wp-admin panel. Are there any restrictions set for wp-admin?
Please check it with your hosting provider. Perhaps you added some rules to .htaccess file to protect WP Dashboard.

Regards,
Eva Kemp.

#78267 Copied

fbskitchens

Participant

August 3, 2015 at 15:32

I have updated our .htaccess file. Please try accessing again.

#78280 Copied

Eva Kemp

Support staff

August 3, 2015 at 16:33

Hello,

Thank you. I was able to log in to wp-admin panel, but I also need full permissions to be able to view all settings.

Regards,
Eva Kemp.

#78297 Copied

fbskitchens

Participant

August 3, 2015 at 16:36

Hello, please use the login credentials here

Please, contact administrator
for this information.

#78299 Copied

Jack Richardson

Support staff

August 3, 2015 at 18:49

Hello,

Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#78325 Copied

fbskitchens

Participant

August 3, 2015 at 19:10

FTP

Please, contact administrator
for this information.

#78334 Copied

Eva Kemp

Support staff

August 3, 2015 at 20:18

Hello,

This is an issue of Screets Chat plugin. You can find some suggestions on this page http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments?utf8=%E2%9C%93&term=you+are+not+logged+in&from_buyers_and_authors_only=0 .
Also you can try to revert back to older plugin version.

Regards,
Eva Kemp.

#78353 Copied

fbskitchens

Participant

August 3, 2015 at 21:33

I have given up on Screets Live Chat. The help documentation is missing elements and very unhelpful.

Did you change something on my site? A few of our home page elements are not loading properly anymore.

… Nevermind, I figured it out.

Thanks

#78368 Copied

Eva Kemp

Support staff

August 4, 2015 at 08:58

Hello,

We didn’t make any changes in your pages.
Please check if Screets Chat plugin works properly with default WordPress theme (Twenty Fifteen, for example). If it doesn’t, then you have to contact plugin authors or try to use older plugin version.

Regards,
Eva Kemp.

#78426 Copied
Tagged: help, screets live chat, support, themes, trouble, woocommerce, wordpress
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