Return to previous page

Trying to import Electronic mega market demo without success and an error is displayed

This topic has 6 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

Daniel

Participant

September 18, 2024 at 07:38

Hi! I’m trying to import the Electronic mega market demo of Xstore theme and a critical error is displayed. I don’t know if has relation with the version of the Xstore theme because is not the latest but i can’t updated neither because when i click on the button redirects me to the updates wordpress page but nothing appears to me there to update. Please, could yo login in my wordpress and set up correctly the Electronic Mega Market demo in my website. Thanks!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#414823 Copied

5 Answers

Rose Tyler

Support staff

September 18, 2024 at 08:18

Hello, Daniel,

Thank you for reaching out to us with your concern.

1/ WooCommerce > Status > Logs > fatal error > shown problem from plugin – https://prnt.sc/Me45_BS1Ia15
Please disable all 3rd-party plugins before the demo content import.

2/ You need to register the theme using the purchase code https://prnt.sc/krozEZwVJW4w , then update the theme.

Best Regards,
8Theme’s Team

#414834 Copied

Daniel

Participant

September 18, 2024 at 08:46

Hi, i just deactivated all the 3rd party plugins, updated the theme and imported the Electronic mega market demo again and it doesn’t import correctly. It seems like it has broken styles. Please login and import correctly

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#414838 Copied

Rose Tyler

Support staff

September 18, 2024 at 09:50

Hello, Daniel,

We’ve re-imported the demo on your site.
Your site has additional content, not demo only, because of this some images should be manually replaced.

Best Regards,
8Theme’s Team

#414854 Copied

Daniel

Participant

September 19, 2024 at 12:19

Hello, can you import it for me again? The styles are broken, I urgently need you to import the demo correctly and for the Elementor to work.
I give you access

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#415046 Copied

Rose Tyler

Support staff

September 19, 2024 at 13:39

Hello, Daniel,

Please go to WooCommerce > Status > Logs > fatal errors > you will see the reason for the critical error on your site https://prnt.sc/uAkioa2kn7y1
We would like to remind you that we have previously communicated about this issue, as can be seen in our earlier message here: https://prnt.sc/ko-tP6A8VJPe

We’ve disabled the Electro Extensions plugin and the site works fine now – https://prnt.sc/TuI2jUBhYZsL

Best Regards,
8Theme’s Team

#415062 Copied
Tagged: e-commerce solutions, electronic mega market demo, fix woocommerce error, import error, successful demo import, woocommerce templates, wordpress troubleshooting
Viewing 6 results - 1 through 6 (of 6 total)