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Trying to open the main webshop page in backend and receiving the following error

This topic has 4 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

prosenberg

Participant

January 16, 2025 at 17:32

Problem with the Elementor carousel when accessing the Webhop page in backend.

Undefined array key “nav_color” in /data/wordpress/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/blog-carousel.php on line 402; PHP message: PHP Warning: Undefined array key “arrows_bg_color” in /data/wordpress/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/blog-carousel.php on line 403″

Please, contact administrator
for this information.

#430886 Copied Theme version: 9.4.6

3 Answers

Rose Tyler

Support staff

January 17, 2025 at 08:07

Hello, Prosenberg,

Thank you for reaching out to us.

Please downgrade the PHP version from 8.3.14 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

#430921 Copied

prosenberg

Participant

January 17, 2025 at 09:06

Didn’t help even I changed from 8.3 –> 8.1.31.

Any other idea?

Please contact administrator
for this information.

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support staff only.

#430933 Copied

Rose Tyler

Support staff

January 17, 2025 at 09:42

Hello, Prosenberg,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#430938 Copied
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