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Trying to remove a placeholder on the homepage

This topic has 9 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

DebbieC

Participant

February 7, 2020 at 23:02

I installed the demo content (https://xstore.8theme.com/demos/underwear/) which has an image with ‘hotspots’ on, (under ‘designer’s awesome work’). I have tried uploading my own image into this area, but the placeholder image shows over the top – and stretches it larger than it should be. You can see what i mean at: https://staging1.swankypins.co.uk/ I have tried all the different options but cannot remove this placeholder image. Can you please let me know how this is achieved, thanks. Debbie

#229495 Copied Theme version: 6.2.6 WooCommerce version: 3.8

8 Answers

John Holden

Support staff

February 10, 2020 at 04:53

Hi,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

I can’t access your site, please check again https://prnt.sc/qzyylw

Regards,
Hung PD

#229524 Copied

DebbieC

Participant

February 10, 2020 at 08:53

Hi, Not sure why it times out, sometimes the staging site does this. Could you please try again as I am stuck on this problem, https://staging1.swankypins.co.uk/

Thanks, Debbie

#229545 Copied

Olga Barlow

Support staff

February 10, 2020 at 10:09

Hello,

Provide us with WP Dashboard access to your site to check the element settings and help you.

Regards

#229553 Copied

DebbieC

Participant

February 10, 2020 at 14:59

Okay, thank you.

The details are:

Debbie

Please contact administrator
for this information.

#229587 Copied

Olga Barlow

Support staff

February 10, 2020 at 15:32

Hello,

Don’t post your username and pass in the main area, use Private content area to add private info. If you post it in the main content it’s visible for all the visitors of the forum!

Regards

#229591 Copied

Olga Barlow

Support staff

February 10, 2020 at 15:37

You used wrong option to add image. Use the Interactive Image settings to upload image with hotspots http://prntscr.com/r08e7a instead of the row settings to add the simple row bg.

Regards

#229592 Copied

DebbieC

Participant

February 10, 2020 at 22:35

Thank you for your help. Sorry, I didn’t realise there was a private content area. Debbie

#229620 Copied

Olga Barlow

Support staff

February 11, 2020 at 09:38

Hello

You are welcome.

Regards

#229633 Copied
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