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Two Paypal Options on checkout - by alanhayden

This topic has 5 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

  • Avatar: alanhayden
    alanhayden
    Participant
    July 12, 2015 at 11:26

    Hi

    I now get two paypal options when on the last part of the checkout.

    This is confusing to customer and looks like an error, and they may not continue with purchase as it looks “dodgy”

    Can you please take a look why this is happening, and remove one paypal option?

    There are two duplicate paypal options.

    Thanks,

    Alan

    #74707 Copied
    4 Answers
    Avatar: alanhayden
    alanhayden
    Participant
    July 12, 2015 at 18:05

    This is a picture of the error http://postimg.org/image/cfzdxrfm9/

    Thanks,

    Alan

    #74717 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 13, 2015 at 15:32

    Hello,

    Please provide us with the link to your site.

    Best regards,
    Jack Richardson.

    #74874 Copied
    Avatar: alanhayden
    alanhayden
    Participant
    July 13, 2015 at 20:31

    Here you go:

    Please, contact administrator
    for this information.
    #74977 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    July 14, 2015 at 08:34

    Hello,

    You need update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #75029 Copied
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