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Two problems with the template - by jardeniadirect

This topic has 8 replies, 3 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

jardeniadirect

Participant

April 16, 2014 at 07:19

Hi, I’m trying to make an Ecommerce with this template and I have some questions I hope you can answer. First of all, the URL is: http://directoatufloristeria.com/

1. I’m trying to put in the menu 2 different product cattegories but when I click there’s a 404 error. I checked all the products and their cattegories and tags are well done. Maybe it’s a problem with WooCommerce, because if I try to do it with product tags I have the same 404 error.

2. I want to put on the homepage two different rows with products, but in the template options it’s said that if you want to have this products on your homepage you need to put this products with the ‘new’ label. I can’t understand why if in your live preview template you have ‘Featured Products’ and ‘Latest Products’ in two different rows without the ‘new’ label.

Thank you so much. I hope I’ll be able to make an awesome Ecommerce, we want something really simple and this template is amazing to do that. If it works.

Please, contact administrator
for this information.

#1286 Copied

7 Answers
Olga Barlow

Support staff

April 16, 2014 at 13:02
Hello,
1) Check if you have this issue only with our theme or with default theme too. In case issue is present only with our theme, provide admin panel and FTP accesses in Private Content.
2) To add Featured and Latest products sliders on home page:
– mark necessary products as featured and new ones http://support.8theme.com/index.php?/Knowledgebase/Article/View/9/12/how-to-mark-products-as-featured-and-new-ones
– edit your home page and add following shortcodes
```
[etheme_featured] 
[etheme_new title="Latest Products" ]
```
Regards
#1313 Copied
jardeniadirect

Participant

April 16, 2014 at 15:29

Thank you so much, I didn’t see the star next to the products! About the problem with the product cattegory, I changed the template and the problem still remains. If you don’t mind, I’ll give you access to our WordPress panel. Thanks so much. This template is awesome, really clean.

Please, contact administrator
for this information.

#1335 Copied

Olga Barlow

Support staff

April 17, 2014 at 13:57

Hello,
If the problem persists with default theme it means that something is wrong with your WP or WooCommerce settings. We are sorry, but we provide support only for issues related strictly to our theme.
Regards
Olga Barlow

#1386 Copied

jardeniadirect

Participant

April 17, 2014 at 18:56

Sorry, I ment the problem is not happening with the WordPress templates. It was my mistake. Can you have access and try to fix this, please?

Thanks

#1421 Copied

Eva Kemp

Support staff

April 17, 2014 at 19:15

Hello,

I’ve made some changes to Permalinks in admin panel > Settings. Please check if the categories are displayed correctly.
Let us know if there is something else we can help you with.

Regards,
Eva Kemp.

#1423 Copied

jardeniadirect

Participant

April 17, 2014 at 23:13

It’s all working now. Thank you so much for the work. You make awesome templates and give the best support.

#1439 Copied

Eva Kemp

Support staff

April 18, 2014 at 06:54

Thank you for the feedback.
Don’t hesitate to contact us if you need any further assistance.

Regards,
Eva Kemp.

#1445 Copied
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