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Ultimate addons - by POPPED - on WordPress WooCommerce support

This topic has 11 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

POPPED

Participant

April 16, 2015 at 01:33

Hi

I can’t install this pluggin

This is the message

Plugin could not be activated because it triggered a fatal error.
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 2097152 bytes) in /home/content/p3pnexwpnas04_data01/88/2468788/html/wp-includes/option.php on line 300

I changed the php memory size, nothing is working

all other pluggins are up and running

I re installed the theme as well from scratch, same problem

#57279 Copied Theme version: 1.4

10 Answers

Stan Russell

Participant

April 16, 2015 at 08:14

Hello,
please provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

#57323 Copied

POPPED

Participant

April 17, 2015 at 00:05

Please find my credential in the private content area

Please, contact administrator
for this information.

#57578 Copied Theme version: 1.4

POPPED

Participant

April 17, 2015 at 01:08

I was able to reload my website by using a backup
I have a few pluggin now that need to be updated but I’m afraid if I do so, the problem would happen again

I also have an error message:
Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

Any ideas ?

Thank you

#57584 Copied

Stan Russell

Participant

April 17, 2015 at 07:42

Hello,

our theme is using modified woocommerce template files. Thats why file versions may be different. It is not bug and does not have affect on front end. You can just hide this notification.

Regards,
Stan Russell.

#57610 Copied

POPPED

Participant

April 29, 2015 at 18:22

My site is still down and I’m not able to activate Ultimate addons

Please, contact administrator
for this information.

#60660 Copied Theme version: 1.4

Robert Hall

Support staff

April 29, 2015 at 18:28

Hello,

You can make backup of old plugins and then update to the latest versions.
To download the latest plugins versions visit this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#60665 Copied

POPPED

Participant

April 29, 2015 at 18:34

I did !!
I even bought the pluggin by itself as I was not able to open a ticket with woopress purchase code on brainstorm website
I then opened a ticket with them but they are not as fast as you to answer

this is the error message I’m getting when I try to activate this pluggin

http://postimg.org/image/p14noc5x9/

#60669 Copied

Eva Kemp

Support staff

April 29, 2015 at 19:38

Hello,

You need contact your host and ask them to increase memory_limit value.

Thank you.
Regards,
Eva Kemp.

#60682 Copied

POPPED

Participant

April 29, 2015 at 20:14

that is the first thing I did
we are at 512M which is way higher what needed

#60696 Copied

Eva Kemp

Support staff

April 30, 2015 at 08:00

Hello,

Please give us access to FTP account.

Thank you.
Regards,
Eva Kemp.

#60736 Copied
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