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Ultimate Addons for Visual Composer causing white screen of death

This topic has 9 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

checkinsm

Participant

March 17, 2015 at 14:49

The Ultimate Addons for Visual Composer seems to be causing my white screen of death (WP dashboard).

I started getting the white screen when I’d add/activate any new plugin. Deactivating random plugins seemed to work, for a while but now it seems isolated to activating Ultimate Addons for Visual Composer.

I’ve updated the theme, deleted and reinstalled Ultimate Addons for Visual Composer…nothing seems to work.

WP dashboard is running super slow, too. Not sure if that has anything to do with it. Brand new domain, hosting account, WP install…??? Any thoughts? Thank you very much.

#50184 Copied Theme version: current WooCommerce version: current

8 Answers

Robert Hall

Support staff

March 17, 2015 at 15:11

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#50195 Copied

checkinsm

Participant

March 18, 2015 at 17:38

see below

Please, contact administrator
for this information.

#50613 Copied

Eva Kemp

Support staff

March 18, 2015 at 20:10

Hello,

Please provide us with FTP credentials as well.
Also you can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/

Thank you.
Regards,
Eva Kemp.

#50667 Copied

checkinsm

Participant

March 18, 2015 at 20:33

Thanks. I use W3 Total Cache but I’m waiting till I get this plugin thing figured out before I install. Please see private content for requested info.

Please, contact administrator
for this information.

#50675 Copied

checkinsm

Participant

March 20, 2015 at 15:43

I just set up a new subdomain with a fresh WP install, uploaded the theme, worked fine, began installing the recommended plugins and the Ultimate addons for Visual Composer failed.

#51254 Copied

Eva Kemp

Support staff

March 20, 2015 at 18:04

Hello,

I’ve installed Ultimate VC Addons plugin and dashboard is loading fine.
Please clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#51320 Copied

checkinsm

Participant

March 24, 2015 at 16:10

Now the Revolution Slider is giving me problems. When I try to rename the slider I get an “Empty ajax response!” or “Ajax Error!!! parsererror.” When I try to change the background image of a Rev Slider my Media Library won’t open.

I’ve tried deleting the plugin and re-installing, I’ve tried installing the theme on a subdomain with a fresh WP install – same problem. Also the VC Addon plugin doesn’t install. Had to buy my own copy.

I’ve even tried installing it on a completely different hosting account and I still got an error when it tried to install the VC Addon plugin.

Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#52058 Copied

Eva Kemp

Support staff

March 26, 2015 at 15:42

Hello,

I’ve increased memory_limit value. Adding define('WP_MEMORY_LIMIT', '240M'); to wp-config has fixed it. Please check Revolution Slider settings now and clear browser cache before.
As I see Ultimate VC Addons plugin is installed and your site is working fine.

Regards,
Eva Kemp.

#52586 Copied
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