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Un bug de xstore fait flanter mon site web

This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

petit buur

Participant

July 22, 2024 at 16:30

My website bugs because of xstore
can you help me please
this is the message

Please, contact administrator
for this information.

#406394 Copied Theme version: 9.3.15

1 Answer

Tony Rodriguez

Support staff

July 23, 2024 at 05:59

Hello, @petit buur,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively with the issue you are encountering, could you kindly provide us with screenshots illustrating the problem, as well as the URL of the page where the issue is occurring?

Additionally, please provide your site’s wp-admin access credentials in the private content area. This will enable us to thoroughly review your settings and offer you the most appropriate solution.

Thank you for your cooperation.

2/ Please contact your hosting provider and ask to downgrade the PHP version to 8.0 or 8.1

3/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

#406432 Copied
Tagged: optimisation du site web, résolution de bug, site web crash, support xstore, templates wordpress, woocommerce wordpress, xstore bug
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