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Unable to activate license xstore theme wp

This topic has 7 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

nixatsnow

Participant

February 23, 2022 at 02:07

Hi, we’ve deactivated xstore and when trying to activate it back up, have received the following error:

You have reached activation number limit.
According to the ThemeForest license policy, you can use 1 license for 1 project only.
Ping us along the way if you have any questions here

see attached: https://prnt.sc/6vEN9IFR0kqX

#318189 Copied Theme version: 8.1.1 WooCommerce version: 6.1.1

6 Answers

Rose Tyler

Support staff

February 23, 2022 at 07:50

Hello,

Please check the Private content. You activated XStore on a few sites, some use it still, like https://su*****world.co/ All these sites are 1 end project?
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Please let us know

Regards

Please contact administrator
for this information.

#318195 Copied

nixatsnow

Participant

February 23, 2022 at 11:15

it’s deactivated on https://surplusworld.co/ when having issues with the theme, we tried on a different domain and wanted to see if it was the VPS, or the shared hosting or the theme itself.

#318216 Copied

nixatsnow

Participant

February 23, 2022 at 12:15

let us know when we can activate our primary back on. thanks!

#318220 Copied

Olga Barlow

Support staff

February 23, 2022 at 12:46

Hello,

Remove theme and bundled plugins from https://surplusworld.co/ because as I can see it’s still active theme there. Reply back after that and we’ll be able to unblock the license.

Regards

#318225 Copied

nixatsnow

Participant

February 23, 2022 at 14:03

done. advise. thX!

#318233 Copied

Olga Barlow

Support staff

February 23, 2022 at 20:57

Hello,

Try now, please.

Regards

#318272 Copied
Tagged: activate, license, theme, woocommerce, wordpress, xstore
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