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Unable to activate popup content in Buil in Wishlist

This topic has 14 replies, 4 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

  • Avatar: oterrats
    oterrats
    Participant
    October 5, 2023 at 11:12

    Hello,
    I would like to activate the form: “Ask for an estimate” in the Wishlist page.
    I follow the instructions: You may add any content here from Customizer -> WooCommerce -> Built-in Wishlist -> Popup content.
    But in the Customizer there is not an option to activate the popup content. It seems as if there are some items missing.
    Any ideas on how to solve this issue?
    Thanks
    Oriol

    #369443 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1
    13 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 5, 2023 at 11:20

    Hello, @oterrats,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request you to follow the steps below to customize the button text, content, and use of static block as per your requirements:

    1. Navigate to XStore.
    2. Select Theme Options.
    3. Proceed to Woocommerce.
    4. Choose Built-in wishlist.
    5. Click on ASK ESTIMATE SETTINGS.

    After following these steps, you should be able to make the necessary changes and publish them. Please refer to the attached image for your reference. https://ibb.co/xCgBpcn

    Furthermore, we highly recommend reading our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/xstore-features/how-to-create-and-manage-wishlists-in-xstore/

    We trust that these instructions will assist you in resolving your issue.

    Best Regards,
    8Theme’s Team

    #369444 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 5, 2023 at 12:32

    Hello and thanks for your answer.
    I follow the steps you suggest but I don’t see the button ASK FOR ESTIMATE SETTINGS.
    Please look at the attaches screenshot https://ibb.co/yVkrpZq
    Thanks
    Oriol

    #369455 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 5, 2023 at 12:43

    Hello, @oterrats,

    Thank you for your response.

    1) We kindly request you to ensure that you are utilizing the most recent version of the Xstore theme (9.1.14) and the XStore core plugin (5.1.14) on your website.

    For your convenience, you can review the theme’s changelog at the following link: https://xstore.8theme.com/update-history/

    2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    #369460 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 5, 2023 at 16:39

    Hello Tony,

    I am using the most recent version of the theme and the core plugin.
    I’ve disabled all third party plugins

    And the issue is still there…

    Please contact administrator
    for this information.
    #369485 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2023 at 06:53

    Hello, @oterrats,

    We appreciate your prompt response.

    Please provide FTP access, we need to check the problem more deeply.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    8Theme’s Team.

    #369504 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 6, 2023 at 08:05

    Hello Rose,
    Please find attached the FTP details

    Please contact administrator
    for this information.
    #369518 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 6, 2023 at 08:54

    Hello, @oterrats,

    We appreciate your prompt response.

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
    We apologize for the delay, as our developers are currently handling a high volume of requests.
    We kindly request your patience during this time and advise against changing your access.

    Please downgrade the PHP version on your site to 7.4 or 8.0. Check Wishlist settings in Theme Options then.

    Best Regards,
    8Theme’s Team.

    #369525 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 6, 2023 at 10:07

    Hello Rose,

    I’ve downgraded the PHP version of the site to 8.0 but the issue still remains.

    I will wait then for the specialist review

    Thanks

    Oriol

    #369534 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 6, 2023 at 18:55

    Hello, oterrats

    Thank you for reaching out to us. We have addressed your issue. Please, kindly check and confirm.

    Best Regards,
    8Theme’s Team

    #369598 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 7, 2023 at 11:19

    Hello Andrew,

    The problem now, is that no products are added to the wishlist…

    Thanks for your help

    Oriol

    #369626 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2023 at 12:57

    Hello, Oterrats,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #369655 Copied
    Avatar: oterrats
    oterrats
    Participant
    October 8, 2023 at 17:02

    Hi Rose,

    Fantastic! So it works on the stagin site… Can you please make the changes in the production site?

    Thanks

    Oriol

    Please contact administrator
    for this information.
    #369684 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2023 at 18:41

    Hello, Oterrats,

    We are pleased to inform you that the issue on the production site has been resolved.

    Best Regards,
    8Theme’s Team

    #369690 Copied

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