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Unable to activate the theme - by Kay - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

Kay

Participant

August 12, 2020 at 10:47

I am trying to activate my theme for the 1st time but the submit button doesn’t work on the theme activation page. I have added my purchase key and agreed to the terms and conditions however the “register theme” button remains inactive and cannot be submitted.

If I inspect the button there are no errors so somewhere there seems to be some validation that isn’t working properly

Please, contact administrator
for this information.

#247366 Copied Theme version: .6.3.9 WooCommerce version: 4.3.2

15 Answers

Kay

Participant

August 12, 2020 at 11:34

Details provided in private area

Please contact administrator
for this information.

#247378 Copied

Olga Barlow

Support staff

August 12, 2020 at 13:14

Hello,

Can’t log in to your site because of protection http://prntscr.com/tycorb
So, go to Dashboard > Updates > click “Check again” button to get new versions of theme and plugin. Update theme to version 6.3.9.1 and XStore core plugin to version 2.3.9.1.
Clear cache.

Regards

#247407 Copied

Kay

Participant

August 12, 2020 at 13:29

Good day

We have done as you have asked and we have updated the core but there is no new theme update. Is there not a place where we can download it from?

Regards

#247413 Copied

Olga Barlow

Support staff

August 12, 2020 at 13:34

Hello,

From the Downloads page https://www.8theme.com/downloads

Regards

#247416 Copied

Kay

Participant

August 12, 2020 at 13:52

I have updated it now to the latest versions but now I have a critical error on the website and cannot get into wp-admin whatsoever. This is getting ridiculous now

#247429 Copied

Olga Barlow

Support staff

August 12, 2020 at 13:54

Hello,

Provide us with FTP access to your site.
It looks you made something wrong or did not copy all the necessary files/

Regards

#247431 Copied

Kay

Participant

August 12, 2020 at 13:55

IP address required for whitelisting to access the server

Please contact administrator
for this information.

#247435 Copied

Olga Barlow

Support staff

August 12, 2020 at 13:59

Hello,

IP of the expert who will work on your issue is 176.98.70.175

Regards

#247438 Copied

Kay

Participant

August 12, 2020 at 14:01

Thanks. Will revert with details shortly

#247442 Copied

Olga Barlow

Support staff

August 12, 2020 at 14:03

Ok.

Regards

#247445 Copied

Kay

Participant

August 12, 2020 at 15:30

We have fixed the wordpress critical error and re-installed your theme. however the plugins folder is missing in the latest version.

If you need to access the site your IP has been whitelisted now

#247474 Copied

Kay

Participant

August 12, 2020 at 15:35

Also it just hangs while importing demo content. This is incredibly frustrating and I am close to asking for a refund instead

#247478 Copied

Kay

Participant

August 12, 2020 at 15:46

Now that we’ve managed to install the theme we receive the following error when we try to update the main theme file

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#247480 Copied

Kay

Participant

August 12, 2020 at 16:07

Now we get the following error when trying to activate the core plugin

Fatal error: Cannot redeclare etheme_http() (previously declared in /var/www/html/wordpress/wp-content/themes/xstore/framework/helpers.php:222) in /var/www/html/wordpress/wp-content/plugins/et-core-plugin/app/traits/base.php on line 37

#247485 Copied

Olga Barlow

Support staff

August 12, 2020 at 17:02

Hello,

Try now. Sorry for the inconvenience. WP released the new update and it caused a number of problems for the themes and plugins.

Regards

#247504 Copied
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