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Unable to activate the theme & some plugins are conflicting

This topic has 8 replies, 3 voices, and was last updated 1 months ago ago by Rose Tyler

Outgrowth

Participant

October 18, 2024 at 14:19

Hi Team

I want to activate the theme on my website but when i am adding purchase code it’s coming as not valid. secondly few of the pre packed plugins are conflicting. I deactivated those kindly check that as well.
Thankyou

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for this information.

#419421 Copied Theme version: 9.4.2

7 Answers

Rose Tyler

Support staff

October 18, 2024 at 14:43

Hello, Outgrowth,

Thank you for reaching out to us.

1/ We sincerely apologize for the inconvenience you are facing with the activation of your theme. Upon reviewing your site, we can confirm that XStore is currently activated.

Could you kindly specify which demo version you would like to import?

Please note that it is not necessary to activate all plugins. We recommend reviewing the purpose of each plugin and only activating those that are essential for your needs. To assist with a smoother demo content import, we have temporarily disabled some plugins that are typically not required.

2/ You are using the PHP 8.3.12 version, but not all plugins are compatible with it. Please downgrade the PHP version to 8.1 or 8.2.

3/ Private Content

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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for this information.

#419426 Copied

Outgrowth

Participant

October 19, 2024 at 08:24

Hey

I want to import beauty & Cosmetics demo

#419495 Copied

Tony Rodriguez

Support staff

October 19, 2024 at 09:38

Hello, @Outgrowth,

Thank you for your response.

We kindly request that you provide us with the cPanel access details in the private content area. This will allow us to ensure that your system meets the necessary requirements and proceed with importing the Beauty & Cosmetics demo onto your website.

Thank you for your cooperation.

Best regards,
8Theme Team

#419503 Copied

Outgrowth

Participant

October 21, 2024 at 09:46

I guess the requirements are upto date now

#419684 Copied

Rose Tyler

Support staff

October 21, 2024 at 09:57

Hello, @Outgrowth,

Have you changed credentials? We can’t log in https://prnt.sc/_tLQGXrx5PTx

Best regards,
8Theme Team

#419687 Copied

Outgrowth

Participant

October 21, 2024 at 10:01

Sorry i forget to share it

Please contact administrator
for this information.

#419691 Copied

Rose Tyler

Support staff

October 21, 2024 at 10:39

Hello, @Outgrowth,

We appreciate your prompt response.

We’ve imported the demo content to your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#419706 Copied
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