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Unable to activate the xstore theme I purchased just now.

This topic has 4 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

Pratik

Participant

July 23, 2024 at 08:10

I am unable to activate the xStore theme I bought just now and its throwing an error that says, ‘Failed to deactivate’ as soon as I click on activate button after entering my purchase code.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406461 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 23, 2024 at 09:21

Hello Pratik,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#406475 Copied

Pratik

Participant

July 23, 2024 at 09:41

I need to install beauty product theme properly. If this is not possible, please refund my purchase on envato.

Please contact administrator
for this information.

#406485 Copied

Rose Tyler

Support staff

July 23, 2024 at 09:51

Hello Pratik,

We’ve activated the theme and imported demo content for you. Please check and let us know if you need any further assistance.

Best Regards,
8Theme’s Team

#406487 Copied
Tagged: best selling woocommerce themes activation, resolution for xstore activation problem, troubleshooting xstore woocommerce theme, unable to activate xstore theme, xstore theme purchase issues, xstore woocommerce theme activation
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