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UNABLE TO ACTIVATE THEME AND INPORT THEME TEMPLATES

This topic has 4 replies, 2 voices, and was last updated 1 days, 1 hours ago ago by Andrew Mitchell

Donesnr

Participant

March 25, 2025 at 00:27

Hi please assist.
Am unable to activate your theme and import the theme templates.

Am getting this errors as seen on the attachment files

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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 28: Connection timed out after 5002 milliseconds

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We are unable to connect to the 8Theme API to retrieve the list of versions.

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System requirements
Max execution time: Requirement – 120 — System – 60
API server connection: Requirement – success — System – error
Max input vars: Requirement – 2000 — System – 1000(min)
——–

Please assist kindly.

Daniel Ogutu

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3 Answers

Andrew Mitchell

Support staff

March 25, 2025 at 09:27

Hello, Donesnr,

kindly reach out to your hosting provider regarding these questions.

Best regards,
8Theme Team

#438548 Copied

Donesnr

Participant

March 25, 2025 at 15:04

Hi Mitchell, my host was unable resolve the issue arising from the theme installation. They said the problem was with your theme.
And that it is you who can resolve theme issues.

My host can’t help me. They can’t resolve ACTIVATION issues.
Its only you who can.

I bought a theme and its sad am unable to ACTIVATE it.

Let me know the way forward as i need the issue to be resolved urgently.

Daniel

#438663 Copied

Andrew Mitchell

Support staff

March 25, 2025 at 15:56

The main issue preventing the theme from being activated is the following error: cURL error 28: Connection timed out after 5002 milliseconds.

Unfortunately, this issue cannot be resolved from the theme’s side. We kindly ask you to review the following articles for further assistance.

https://kinsta.com/knowledgebase/curl-error-28/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best regards,
8Theme Team

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