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UNABLE TO ACTIVATE THEME AND INPORT THEME TEMPLATES

This topic has 8 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Tony Rodriguez

  • Avatar: Donesnr
    Donesnr
    Participant
    March 25, 2025 at 00:27

    Hi please assist.
    Am unable to activate your theme and import the theme templates.

    Am getting this errors as seen on the attachment files

    —–
    We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
    cURL error 28: Connection timed out after 5002 milliseconds

    —–
    We are unable to connect to the 8Theme API to retrieve the list of versions.

    —–
    System requirements
    Max execution time: Requirement – 120 — System – 60
    API server connection: Requirement – success — System – error
    Max input vars: Requirement – 2000 — System – 1000(min)
    ——–

    Please assist kindly.

    Daniel Ogutu

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #438508 Copied
    7 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 25, 2025 at 09:27

    Hello, Donesnr,

    kindly reach out to your hosting provider regarding these questions.

    Best regards,
    8Theme Team

    #438548 Copied
    Avatar: Donesnr
    Donesnr
    Participant
    March 25, 2025 at 15:04

    Hi Mitchell, my host was unable resolve the issue arising from the theme installation. They said the problem was with your theme.
    And that it is you who can resolve theme issues.

    My host can’t help me. They can’t resolve ACTIVATION issues.
    Its only you who can.

    I bought a theme and its sad am unable to ACTIVATE it.

    Let me know the way forward as i need the issue to be resolved urgently.

    Daniel

    #438663 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 25, 2025 at 15:56

    The main issue preventing the theme from being activated is the following error: cURL error 28: Connection timed out after 5002 milliseconds.

    Unfortunately, this issue cannot be resolved from the theme’s side. We kindly ask you to review the following articles for further assistance.

    https://kinsta.com/knowledgebase/curl-error-28/
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Best regards,
    8Theme Team

    #438667 Copied
    Avatar: Donesnr
    Donesnr
    Participant
    April 1, 2025 at 11:57

    Hi Mitchell,
    The Host is asking for the IP of the API XStore theme to check if there is a potential firewall on the server.

    See his response attached.

    Kind regards,
    Dan

    Files is visible for topic creator and
    support staff only.
    #439381 Copied
    Avatar: Donesnr
    Donesnr
    Participant
    April 1, 2025 at 12:09

    Hi Mitchell,
    Below is the Host earlier Feed back, and also attached.
    —–
    The server Curl version is up to date and the SSL is active on the site.
    Is there a specific IP or port that the themes uses in order to make the API connections?
    ——

    Kind regards,
    Dan

    Kind regards,
    Dan

    Files is visible for topic creator and
    support staff only.
    #439384 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 2, 2025 at 14:17

    Hello, Donesnr,

    We kindly ask you to check the following IP addresses in private content

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #439488 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 14, 2025 at 15:53

    Dear Donesnr,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #440635 Copied
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