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Unable to active XStore Core Plugin in WordPress

This topic has 6 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Maverick

Participant

October 28, 2022 at 06:16

I purchase the theme today, and when i follow the instruction to install the plugin Xstore core, it shows fatal error
It shows this error

Fatal error: Declaration of Kirki_Extended::add_field($config_id, $args) must be compatible with Kirki\Compatibility\Kirki::add_field($config_id, $args = []) in /srv/htdocs/wp-content/plugins/et-core-plugin/app/models/customizer/addons/etheme-lazy/kirki-extended.php on line 36

#337473 Copied Theme version: 8.3.5

5 Answers

Tony Rodriguez

Support staff

October 28, 2022 at 06:24

Hello, @Maverick,

Could you please share your site WP Admin and Cpanel Login details with me in the private content area of this topic, by following the below-listed format, so that I will look into it for you and help you out?

WP Admin URL
WP Admin Username:
WP Admin Password:

Cpanel Admin URL
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#337475 Copied

Maverick

Participant

October 28, 2022 at 06:43

Hi i was direct create the wordpress account and the domain currently is transferring

Or may you provide me your username or email, so that I can add you into my team

#337477 Copied

Tony Rodriguez

Support staff

October 28, 2022 at 09:25

Hello, @Maverick,

Please create a dummy admin account and then share it with me here in the private content area of this topic and also I need the CPanel Logins too.

You can use my name: Tony Rodriguez

Regards 8Themes Team.

#337486 Copied

Maverick

Participant

October 28, 2022 at 10:28

Sorry Sir, Now WordPress does not allow us to direct create an account for others, only able to directly use the person’s email to send an invitation to it.

And I did not have Cpanel, I direct purchased the plan from WordPress, so the hosting is at WordPress not the cpanel

#337487 Copied

Rose Tyler

Support staff

October 28, 2022 at 13:07

Hello,

About the fatal error, try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem (it seems to conflict with our Core).

Regards

#337494 Copied
Tagged: activation, core plugin, error, themes, woocommerce, wordpress, xstore
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