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Add multiple videos to product gallery along with product images in individual product page

This topic has 6 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

N Nandan

Participant

May 19, 2023 at 17:10

Hi,

This is regarding adding videos in individual product page.
Generally I add multiple videos & images together to product gallery in a single product page… But in this theme I’m not able to do that. Here, I can only upload 1 video separately..
Please guide on how to add multiple videos to product gallery along with product images in a single product page.

Please, contact administrator
for this information.

#357268 Copied Theme version: 9.1.5 WooCommerce version: 7.7.0

5 Answers

Tony Rodriguez

Support staff

May 20, 2023 at 05:39

Hello, @N Nandan,

Thank you for your inquiry. Unfortunately, our theme does not provide the option to upload multiple videos to the same product. This would require additional customization, which is outside the scope of our basic support.

You may wish to consider using a third-party plugin that meets your requirements.

Alternatively, you can post requests to our development team via our Taskboard page (https://www.8theme.com/taskboard/). If the request receives enough votes from other customers, our development team will consider adding new settings in one of the upcoming updates.

We hope this information is helpful.

Best regards,
8Theme’s Team

#357280 Copied

N Nandan

Participant

May 20, 2023 at 08:25

Alright I have raised a feature request.

But can you suggest using which plugin/s can I get this basic feature in your theme as of now?
I just want to add multiple videos to product gallery along with product images in individual product page.

Please suggest some alternative as this is a very basic feature which is eliminated during building xStore themes.

Please contact administrator
for this information.

#357293 Copied

Rose Tyler

Support staff

May 20, 2023 at 12:02

Hello, @N Nandan,

Thank you for your response.

Why do you think it is a basic feature, did you face using it with another theme? What exactly theme it was?

We are the support team of XStore and we can help with existing features of our theme (features you were able to see on our demos before purchasing), not with new features as described in our support policy – https://www.8theme.com/documentation/xstore/support/support/

We would recommend you contact WooCommerce plugin and ask about their suggestions for this. If you find a plugin that works fine with Storefront (the official WooCommerce theme) it most likely will work with our theme too, or we can try to add such compatibility.

We can give you a refund if you bought the theme within the last 7 days, in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy

Would it be helpful if we provide you with information about fields keys in the database that are used to upload videos in the product?

We look forward to hearing from you.

Kind Regards,
8theme team

#357295 Copied

N Nandan

Participant

May 20, 2023 at 12:41

Would it be helpful if we provide you with information about fields keys in the database that are used to upload videos in the product?

Yes, that would be great! Please provide this information. Thank you!

—–
[Answering your question about basic feature: I meant if I could simply upload videos along with photos into the product gallery in individual product page, then all my issue would have been solved. Your theme would have been perfect for those who want to bulk upload products which is not possible now and you don’t have any alternative for that either.]

(Anyway, all I want is trying to make sure that somehow I should be able to bulk upload hundreds of products with all its images & videos (which is currently not possible because you have made uploading restricted to only 1 video in individual product page as a separate action than keeping it inside product gallery)

#357298 Copied

Rose Tyler

Support staff

May 20, 2023 at 13:12

Hello, @N Nandan,

Thank you for your response.

1/ We use the next function for getting the videos’ ids uploaded for product -> https://prnt.sc/fl3OkxYEC_lD.
Function name: etheme_get_attach_video()
It is located in xstore/framework/woo.php

The main post_meta key for getting the videos ids list is “_product_video_gallery”
Example:
get_post_meta( $post_id, '_product_video_gallery', false )

2/ For those cases, if video was added as iframe code (https://prnt.sc/6g9cNGbiRdxf) we use the next function:
Function name: etheme_get_external_video()
It is located in xstore/framework/woo.php

The main post_meta key for getting the video code is “_product_video_code”
Example:
get_post_meta( $post_id, '_product_video_code', true )

Hope you found the answer useful for you!

Kind Regards,
8theme team

#357300 Copied
Tagged: product gallery, product images, video, woocommerce, wordpress
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