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Unable to add text to Product Tabs in some products

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

  • Avatar: Safe Desires
    Safe Desires
    Participant
    November 26, 2024 at 00:26

    Please see attached video. In some products, I cannot add containers/text to Description and Additional Information.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #425213 Copied Theme version: 9.4.5
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 26, 2024 at 06:02

    Hello, @Safe Desires,

    Thank you for contacting us and for using XStore.

    1/ The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).

    2/ here are screenshots from our demo https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/ : https://prnt.sc/I4PDnJhdZ6_j –the product description was created using Elementor.

    Additionally, Please provide URL of the page on which you cannot add containers/text to Description and Additional Information so we can check and help you.

    Best regards,
    8Theme’s Team

    #425223 Copied
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