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Unable to change essential grid options - by freerunner

This topic has 6 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

freerunner

Participant

May 1, 2015 at 06:16

When I try to change the Essential Grid ‘Predefined Grid’ the visual composer will not allow me to change it. It seems to be stuck on Agency_one. I need to be able to choose a different option. Please advise….

Please, contact administrator
for this information.

#60972 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

5 Answers

Eva Kemp

Support staff

May 3, 2015 at 09:17

Hello,

We can’t access wp-admin panel. The provided credentials give access to “My Account” page only. How can we log in to wp-admin panel directly?
Did you update Essential Grid plugin to the latest version https://www.8theme.com/download-plugins/ ?

Regards,
Eva Kemp.

#61118 Copied

freerunner

Participant

May 4, 2015 at 09:40

Sorry about that. I set you as a subscriber by accident. You now have administration controls. Please advise

#61246 Copied

Eva Kemp

Support staff

May 4, 2015 at 17:32

Hello,

I’ve selected “Fashion One Page” template in Essential Grid settings in your home page editor.
Please check it.
There weren’t any problems.
Please clear browser cache and check it once more.
Also update Ultimate VC Addons, Essential Grid, Visual Composer plugins
https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#61441 Copied

freerunner

Participant

May 6, 2015 at 17:39

That worked. Thank you very much.

#62201 Copied

Robert Hall

Support staff

May 6, 2015 at 17:49

Hello,

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall.

#62208 Copied
Tagged: change, customize, essential grid, options, themes, woocommerce, wordpress
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