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Unable to change or update shipping cost in checkout page

This topic has 6 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Luca Rossi

jaswinders

Participant

May 13, 2024 at 12:06

Shipping options and cost are working fine in the cart page. But when the user selects the shipping option on the checkout page, the page refreshes but the option does not get selected and the shipping cost is not getting updated to the final amount. Ideally, this should get updated based on the shipping or billing address that the customer enters on the checkout page. Currently shipping options cannot be updated in checkout page. Please fix this.

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#394941 Copied Theme version: 9.3.9

5 Answers

Luca Rossi

Support staff

May 13, 2024 at 14:33

Hi @jaswinders,

We’ve tried both passwords in Private Content Area but they’re not working. Could you please double check?

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

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for this information.

#394981 Copied

jaswinders

Participant

May 13, 2024 at 14:38

I just rechecked the credentials. Sharing this again as we need your expertise and help to quickly solve this.

Please contact administrator
for this information.

#394982 Copied

Luca Rossi

Support staff

May 14, 2024 at 07:57

Dear @jaswinders,

We hope this message finds you well.

We are pleased to inform you that the issue on your checkout page has been resolved. It appears there was a conflict between the ‘woocommerce_checkout’ shortcode and the ‘Checkout Multisteps’ plugin. To address this, we have removed one of the elements.

Could you kindly verify the functionality at your earliest convenience and confirm that everything is operating smoothly?

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#395039 Copied

jaswinders

Participant

May 14, 2024 at 08:50

Thanks for the fixing this and the swift action.

#395048 Copied

Luca Rossi

Support staff

May 14, 2024 at 08:52

Glad we’re able to help.

If you need anything else, please let us know.

#395050 Copied
Tagged: best selling woocommerce, change checkout cost, checkout shipping cost problem, unable to update shipping, woocommerce checkout troubleshoot, woocommerce themes issues
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