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Unable to choose preferred payment-methods if user account option is choosen

This topic has 7 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Luca Rossi

Janina

Participant

December 4, 2024 at 21:18

Hi there,
I have a new issue since the 22th of November, as my tests worked fine.
Unfortunately nowadays I cannot choose alternate payment methods in frontend if I choose also the checkbox for user account. If the checkbox is activated, the payment methods, which concern PayPal, Kredit Card and Lastschrift, turn to only PayPal. If I deactivate the account-checkbox in the WordPress backend, all payment methods can be choosen in frontend. My clients wish to have the option for an user account, so I have to fix the issue. As I described, these worked fine some days before.
Please help me 🙂
Thank you very much and best regards, Janina

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6 Answers

Luca Rossi

Support staff

December 5, 2024 at 12:52

Dear @Janina,

We hope this message finds you well.

We would like to inform you that the default payment functionality in WooCommerce has been successfully enabled and is operating without any issues. Please find the relevant screenshots below for your reference:

– [Screenshot 1](https://prnt.sc/c-rruLBcsWvI)
– [Screenshot 2](https://prnt.sc/vaDx3c4YI6Q8)

Additionally, we noticed that you are utilizing a third-party plugin for WooCommerce payments. In this regard, we kindly recommend reaching out to the plugin’s author for further assistance: [https://www.vr-payment.de/](https://www.vr-payment.de/).

Please note that issues arising from third-party plugins fall outside the scope of the standard support services we provide.

Should you have any further questions or require assistance with other matters, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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Janina

Participant

December 6, 2024 at 08:31

Good Morning 🙂
Thank you for your reply. I try to find the solution now with VR Payment and Webinar Press.
I have another question: did you update anything at the Online Akademie (Theme or WordPress)? Because the language is not german anymore, but in backend I choose formal german as language.

Thank you very much and best regards, Janina

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Luca Rossi

Support staff

December 6, 2024 at 08:56

Dear Janina,

We hope this message finds you well.

To facilitate easier verification of the WordPress backend, we temporarily changed the language setting for the admin user to English. The language has now been reverted to German.

Could you kindly check it again at your convenience?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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Janina

Participant

December 6, 2024 at 09:38

Hello, I have the feedback of Webinar Press, why the registration for webinar doesn’t work. It’s because of the wrong order-status. The final status of order is “Payment accepted” but not “order completed”. Where can I configure the status of order so the final status is the one, we need?
Thank you very much and best regards,
Janina

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Janina

Participant

December 6, 2024 at 09:39

Oh yes, the language is now german again!
Thanks a lot 🙂

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Luca Rossi

Support staff

December 6, 2024 at 10:02

Dear Janina,

Thank you for reaching out to us.

The status you are referring to is the default order status in WooCommerce after a payment has been successfully completed. For more detailed information, you may find this article helpful: [WooCommerce Order Statuses](https://woocommerce.com/document/managing-orders/order-statuses/).

If you would like to modify the order status in WooCommerce after a payment is accepted, we recommend reviewing the following guide: [WooCommerce Payment Complete Hook](https://wpdesk.net/blog/woocommerce_payment_complete-hook/).

We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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