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Unable to click images after update - by klynx

This topic has 19 replies, 3 voices, and was last updated 3 years, 3 months ago ago by klynx

klynx

Participant

July 25, 2021 at 12:44

Hi,

after I updated to XStore and Elementor, I’m unable to click and expand the images in galleries. Clicking on galleries also trigger this error in the console:

Uncaught (in promise) ReferenceError: DialogsManager is not defined

Deactivating Elementor somehow fixes the problem, but it really isn’t a valid solution.

XStore theme version: 8.0.2
XStore core version: 4.0.2
Elementor version: 3.3.1

#295917 Copied Theme version: 8.0.2 WooCommerce version: 5.5.1

18 Answers

Rose Tyler

Support staff

July 25, 2021 at 13:53

Hello,

Thanks for using our theme.
Go to Theme Options > Speed optimization > Disable elementor dialog js option. Let us know the result

Regards

#295925 Copied

klynx

Participant

July 25, 2021 at 15:40

Hi Rose,

the solution you suggested did not work. I’m still getting the same error in the console.

#295935 Copied

Rose Tyler

Support staff

July 25, 2021 at 15:55

Hello,

Provide URL of page with the problem, temporary wp-admin, and FTP access, so we can take a closer look.

Regards

#295937 Copied

klynx

Participant

July 25, 2021 at 16:24

Hi Rose,

I’ve provided the necessary info in the private content area.

Please contact administrator
for this information.

#295939 Copied

Rose Tyler

Support staff

July 25, 2021 at 18:29

Hello,

I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#295944 Copied

Olga Barlow

Support staff

July 26, 2021 at 15:18

Hello,

Check now, please.

Regards

#296102 Copied

klynx

Participant

July 27, 2021 at 03:22

Hi Olga,

unfortunately the issue is still occurring.

#296203 Copied

Rose Tyler

Support staff

July 27, 2021 at 05:48

Hello,

Clear all cache (plugin, cache of browser) and check – https://gyazo.com/832b6fd7fe15afba4c075f501dcf1e79

Regards

#296210 Copied

klynx

Participant

July 27, 2021 at 06:12

Hi Rose,

to be clear, it does work when I’m logged in to the WordPress admin, or when I’m in the Elementor or XStore editor. However, it doesn’t work the minute I log out.

I did clear my SiteGround and browser cache, tried using Safari + Chrome + Firefox + Chrome mobile, as we as private/incognito mode.

#296215 Copied

Olga Barlow

Support staff

July 27, 2021 at 16:16

Hello,

I see that you use Cloudflare CDN. Log in to your account to allow us to clear the CDN cache https://ani-mecha.com/wp-admin/options-general.php?page=cloudflare#/login

Regards

#296346 Copied

klynx

Participant

July 27, 2021 at 16:28

Hi Olga,

we don’t use Cloudflare CDN.

#296353 Copied

Olga Barlow

Support staff

July 28, 2021 at 17:08

Hello,

Any kind of server cache or something?

Regards

#296579 Copied

klynx

Participant

July 28, 2021 at 17:24

Hi Olga,

The site is hosted on SiteGround, so that’s the only server cache available. When you login to the WP admin, there is an option on the top bar to “Clear SG Cache”, and that should clear the SiteGround Cache.

I have cleared the cache multiple times, and I don’t believe this to be a caching issue.

Are your devs able to reproduce the issue?

#296584 Copied

Olga Barlow

Support staff

July 29, 2021 at 07:42

Hello,

Check now, please.

Regards

#296634 Copied

klynx

Participant

July 29, 2021 at 08:48

Hi Olga,

it works now, thank you!

If you don’t mind me asking, what was the fix?

#296650 Copied

klynx

Participant

July 29, 2021 at 09:26

Hi Olga,

Now I have the issue where the XStore Single Product Page gallery is showing 2 lightboxes. It seems that the Elementor lightbox and XStore lightbox are not playing nice with one another.

If I go to “XStore -> Single Product Builder -> Gallery -> Lightbox” and turn this option off:
– The Elementor Gallery will work as intended and show the Elementor lightbox when clicked
– Instead of showing the XStore lightbox, the Single Product Page will show the Elementor lightbox instead. The issue with the Elementor lightbox here is that you can’t navigate the gallery with the arrows.

If I go to “XStore -> Speed Optimization -> Disable Elementor Dialog Js” and turn this option on:
– The Elementor Gallery will not show the Elementor lightbox when clicked
– The Single Product Page gallery will work as intended and show the XStore lightbox.

Is there a way for the Single Product Page to only use the XStore lightbox, and the Elementor galleries to only use the Elementor lightbox?

#296658 Copied

Olga Barlow

Support staff

July 29, 2021 at 23:12

Hello,

Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png

Regards

#296826 Copied

klynx

Participant

July 30, 2021 at 05:26

Thanks Olga! Everything works perfectly now.

#296841 Copied
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