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Unable to Disable shop page filters on xcore plugin

This topic has 7 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Ronny

Ronny

Participant

April 10, 2023 at 20:46

I try to disable under xstore plugin > Shop page Filters I got all turn off but the store filter on left side of website

#352884 Copied Theme version: 9.1

6 Answers

Tony Rodriguez

Support staff

April 11, 2023 at 09:16

Hello Ronny,

Thank you for purchasing our theme and for contacting our support center.

We are unable to view the screenshot you provided. Could you please provide us with a screenshot of the issue and explain what you would like to achieve?

You can upload the screenshots on https://postimages.org/ and paste the links here.

Additionally, please share your site’s WP-ADMIN login details in the private content area of this topic, on which you are facing the issue, so that we can check and assist you accordingly.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#352911 Copied

Ronny

Participant

April 11, 2023 at 12:52

Login added in private content area

Please contact administrator
for this information.

#352945 Copied

Rose Tyler

Support staff

April 11, 2023 at 12:56

Hello, Ronny,

Thank you for your response.

What is URL of your site/Shop page?

Kind Regards,
8theme team

#352947 Copied

Ronny

Participant

April 11, 2023 at 12:57

Private area

Please contact administrator
for this information.

#352948 Copied

Rose Tyler

Support staff

April 11, 2023 at 13:03

Hello, Ronny,

Thank you for your response.

We’ve disabled the sidebar via Theme Options > WooCommerce > Shop > Shop page layout. Please check now.

Kind Regards,
8theme team

#352949 Copied

Ronny

Participant

April 11, 2023 at 13:05

Thanks

#352950 Copied
Tagged: disable, filters, plugin, templates, woocommerce, wordpress, xcore
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Unable to Disable shop page filters on xcore plugin

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