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Unable to edit any page using Elementor. I tried safe mode, but it doesn’t work.

This topic has 12 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Clara A

Participant

October 4, 2024 at 15:35

unable to edit any page using Elementor. I tried safe mode, but it doesn’t work. I don’t have any additional plugins installed

#417213 Copied Theme version: 9.4.2

11 Answers

Rose Tyler

Support staff

October 4, 2024 at 15:59

Hello, Clara A,

Thank you for reaching out to us.

Do you see fatal errors in Woocommerce > Status > Logs?

Could you provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#417224 Copied

Clara A

Participant

October 5, 2024 at 12:40

I sent you the user using the private content area.

Please contact administrator
for this information.

#417325 Copied

Rose Tyler

Support staff

October 6, 2024 at 08:19

Hello, Clara A,

We appreciate your prompt response.

We’ve checked and for example Contact Us page on your site can be edited using Elementor – https://prnt.sc/VhzFa5mpw1Rj , but we see some errors in WooCommerce logs files. We need to check them more deeply, we need FTP access from you: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417397 Copied

Clara A

Participant

October 6, 2024 at 09:45

I sent in private content area the details.
I need to edit bigger pages like Product page, Header, Footer, etc

Please contact administrator
for this information.

#417414 Copied

Clara A

Participant

October 6, 2024 at 11:39

I also need to delete sections like “Top header” and “Bottom header” and keep only Main header..how do I do that?

Files is visible for topic creator and
support staff only.

#417428 Copied

Clara A

Participant

October 6, 2024 at 12:49

Any change I do in the header (change logo,remove sections from top header, etc.) doesn’t take effect after save or publish (see attached image)

Files is visible for topic creator and
support staff only.

#417434 Copied

Andrew Mitchell

Support staff

October 8, 2024 at 12:52

Hello, Clara A,

I hope this message finds you well. We are currently experiencing difficulty accessing your website, as we consistently encounter a “503 Service Unavailable” error. Could you please address this issue at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#417791 Copied

Clara A

Participant

October 8, 2024 at 13:21

Hello. You can try now. It moves very slow because of the theme. I tried disabling Elementor and after that it began to move much faster, but without Elementor I cannot use your theme.

#417805 Copied

Andrew Mitchell

Support staff

October 8, 2024 at 13:31

We are writing to inquire whether your server meets the minimum requirements for our theme and Elementor.
Additionally, if you are utilizing Elementor, we recommend disabling the header builder in the customizer and instead using the Elementor-based header builder.

Please note that using both builders simultaneously can significantly burden the server.

Best regards,
8Theme’s Team

#417806 Copied

Clara A

Participant

October 8, 2024 at 14:37

What are the minimum requirements? are they specified when the theme is bought?

#417813 Copied

Andrew Mitchell

Support staff

October 9, 2024 at 12:02

Hello, Clara A,

We hope this message finds you well. We would like to inform you about the minimum server requirements necessary for the XStore theme and Elementor.

For detailed information regarding the XStore theme requirements, please visit the following link:
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Additionally, you can check these requirements directly in WordPress under the Dashboard -> XStore -> System Status.

For the minimum requirements of Elementor, please refer to this link:
https://elementor.com/help/requirements/

Best Regards,
The 8Theme Team

#417967 Copied
Tagged: best selling woocommerce themes glitches, elementor issues woocommerce themes, elementor safe mode failure, troubleshooting woocommerce themes editing, unable to edit woocommerce themes, woocommerce themes editing problems
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