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Unable to edit multiple templates of the single product page

This topic has 13 replies, 4 voices, and was last updated 5 days, 11 hours ago ago by Bas Kling

Bas Kling

Participant

August 25, 2024 at 16:10

Hi,

With the move from WP Bakery to Elementor, we are still using the Xstore customizer for time’s sake.
Unfortunately, when selecting a custom (prebuilt) SPP template, the page (in the customizer) won’t load. Instead, a blog page is shown, with no builder panel other than a search box on the left side.

Please, contact administrator
for this information.

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12 Answers

Rose Tyler

Support staff

August 26, 2024 at 07:20

Hello, Bas Kling,

Thank you for reaching out to us.

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Bas Kling

Participant

August 26, 2024 at 11:35

Hello Rose,

Credentials in private.

Please contact administrator
for this information.

#411637 Copied

Jack Richardson

Support staff

August 26, 2024 at 13:38

Dear @Bas Kling,

I hope this message finds you well. We have reviewed the issue you reported and, as of now, we have not been able to identify any problems as described. To assist you more effectively, could you please provide us with screenshots or videos illustrating the issue? This will help us better understand the situation and address your concerns promptly.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Bas Kling

Participant

August 26, 2024 at 20:06

Video in private.

Also (this may be unrelated), the mobile version is also completely fumbled.

It should look like this (screenshot from customizer): https://imgur.com/bMayxF1
While in fact, on mobile (android) it looks like this: https://imgur.com/TZFgMuL (the images are placed in a column, no spaces in between pictures)

Please contact administrator
for this information.

#411696 Copied

Andrew Mitchell

Support staff

August 28, 2024 at 15:57

Hello, Bas Kling,

Thank you for reaching out to us.

As you are transitioning to Elementor, we recommend using the XStore Single Product Builder, which is specifically designed for Elementor-based websites. This tool also supports the creation of multiple templates, enhancing your site’s functionality and design flexibility.

Should you prefer to continue using the older version of the builder, please provide us with access to your administrative panel. This will enable us to address and rectify the error you are experiencing.

Best regards,
The 8Theme Team

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support staff only.

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Bas Kling

Participant

August 28, 2024 at 19:10

Hi Andrew,

we never switched to anything else, but using the Xstore Single Product Builder. We think there might be an issue with some of the theme’s files (corruption) that’s causing the issue.

I’ve already provided access to the site’s panel, in the first post of this thread (private section).
The response is a bit disappointing, as we’ve addressed the issue and provided access days ago. The persisting issue is preventing us from pushing the website from staging to live…

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Andrew Mitchell

Support staff

August 30, 2024 at 16:21

Hello, Bas Kling,

We regret to inform you that the issue you are experiencing is currently unresolved due to its origin within the core functionality of WordPress itself. We anticipate a resolution as soon as the necessary fixes are implemented by the WordPress team.

For ongoing updates regarding this matter, you may monitor the progress through the following tickets:

– https://core.trac.wordpress.org/ticket/61803
– https://core.trac.wordpress.org/ticket/61561)

As a temporary measure, we suggest downgrading your WordPress installation to a version below 6.6. This may mitigate the issue until a permanent fix is deployed.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,
The 8Theme Team

#412414 Copied

Bas Kling

Participant

September 6, 2024 at 09:36

Hi Andrew, Rose,

Our developers have rolled back WordPress to v6.5.5.
Unfortunately, the issue with the SPP product image slider persists.
It is extremely frustrating, as our SEO specialists have been put on hold for weeks now, waiting for us to resolve the issue. In the meantime, we still have to pay them.

What’s even more frustrating is that many websites we see utilize the latest (or at least very recent) version of wordpress with a latest (not even the last) version of xstore, with no problem. Is this an Elementor issue?
No new plugins have been added in the past several months, so no issues on that front.

P.S.
How can we try a roll-back of xcore?

Site details and version overview in private

Please contact administrator
for this information.

#413260 Copied

Jack Richardson

Support staff

September 9, 2024 at 15:36

Dear @Bas Kling,

We hope this message finds you well.

We apologize for the delay in responding to your inquiry. Due to a high volume of requests, our response time has been longer than usual.

To assist you effectively, could you kindly provide the specific versions of the XStore theme and XStore Core plugin you were using previously without encountering any issues? With this information, we will be able to search our archives for the versions you mentioned. Should we locate the relevant files, we will promptly send them to you for re-testing the issue you currently have.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#413720 Copied

Bas Kling

Participant

September 9, 2024 at 16:28

Hi Jack,

your guess is as good as mine. Because we switched from WP Bakery to Elementor in the process, I’m not sure when this particular problem first occurred as a compatibility issue between Xstore and WordPress.

I was hoping that this was a documented issue affecting multiple users, subsequently providing historical insights as to the origins of the problem.

I would rely on your input to assign best practice version of the xcore towards being compatible with WordPress version 6.5.5

Any news btw on progress with the latest version of WP?

Cheers,
Bas

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Andrew Mitchell

Support staff

September 13, 2024 at 16:19

Hello, Bas Kling,

We regret to inform you that the issue you are experiencing is not related to the XStore theme. Like you, we are awaiting a resolution from WordPress.

In the meantime, we recommend trying our new Single Product Builder, which is based on Elementor and includes multiple templates. For more information and to access this feature, please review the attached files.

Thank you for your understanding and patience.

Best Regards,

8Theme’s Team

Files is visible for topic creator and
support staff only.

#414309 Copied

Bas Kling

Participant

September 15, 2024 at 08:31

Hi Andrew,

I’m sorry, but this gives me nothing.
Are you telling me that, the entirety of the xstore support team is not able to tell their paying customers what specific version of wordpress is 100% compatible with what specific version of xstore, in the history of your template builds?

I just need a viable roll-back as a guide, and we’ll take care of the rest

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Tagged: customize woocommerce templates, edit single product page, multiple template editing, woocommerce product page issues, woocommerce single product customization, wordpress troubleshooting, wordpress woocommerce templates
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