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Unable to Edit Shop Page with Elementor – it won’t load.

This topic has 6 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Intermarket Guest Amenities

Participant

August 29, 2024 at 07:19

Hi I’m trying to edit my Shop Page with Elementor. But I can’t load it. I get an error message and then it asks me to open in safe mode and then says “The Preview couldn’t be loaded”.

Please help.

Please, contact administrator
for this information.

#412109 Copied Theme version: 9.3.18

5 Answers

Tony Rodriguez

Support staff

August 29, 2024 at 07:25

Hello, @Intermarket Guest Amenities,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. You need to use the builder – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#412112 Copied

Intermarket Guest Amenities

Participant

August 29, 2024 at 07:53

Thank you for your very swift response. Although this is a slightly different question it’s part of the same problem. Why I tried to edit this page differently is because the Archive Product Widget is only showing the top tier categories (x6) and I have 25 categories in total that I would like to show as well as all of my products on the Shop Page but I can’t see a query option for this widget. How do I make ALL products appear on the shop page and then clients can use the filter on the page to find the product they want. I am not getting this right.

#412120 Copied

Luca Rossi

Support staff

August 30, 2024 at 06:43

Dear @Intermarket Guest Amenities,

We hope this message finds you well. I am writing to provide some clarification regarding the display settings on your shop page.

1. When you select “Show categories” under the Product Catalog settings, only the parent categories will be displayed by default on the shop page.

2. To display all products, the Product Archive element may not suffice as it shows products based on the current query of the shop page. Instead, I recommend using the Product Element. Please adjust the product limit setting to -1 to display all products. You can find detailed instructions here: https://prnt.sc/Vn9bXsbk81zG.

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#412290 Copied

Intermarket Guest Amenities

Participant

August 30, 2024 at 07:48

Ok that is helpful and now I fully understand. Thank you. Website almost done and going live on Sunday!! I can’t wait!!

#412299 Copied

Andrew Mitchell

Support staff

August 30, 2024 at 07:48

Dear Intermarket Guest Amenities,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#412300 Copied
Tagged: elementor loading issues, elementor shop page issues, fix elementor shop page, shop page editing problems, woocommerce elementor problems, woocommerce wordpress themes, wordpress woocommerce troubleshooting
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Unable to Edit Shop Page with Elementor – it won’t load.

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