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Unable to edit the checkout page with Elementor

This topic has 17 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

  • Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 27, 2024 at 12:46

    Hi,

    I am unable to edit checkout page on Elementor. It says “You must call the _content’ function in the current template, in order for Elementor to work on this page.”

    I have already tried by changing the theme and disabling the plugins. Please help.

    Thanks

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #402054 Copied Theme version: 9.3.13
    16 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 27, 2024 at 13:21

    Hello, @Zeeshan Ahmad,

    Thank you so much for purchasing our theme and contacting our support center.

    We are reaching out to provide guidance on customizing the checkout page layout for your website.

    1. To modify the layout of your checkout page, please follow the steps outlined below:
    – Navigate to Xstore > Xstore Builders.
    – Select the Checkout Page option.
    – Here, you can add and edit the checkout page as needed.
    – For detailed instructions, please refer to our help article: [XStore Checkout Page Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/).

    2. Additionally, if you need to alter the functionality of the checkout page, which is managed through the WooCommerce plugin, we recommend contacting WooCommerce support for specialized assistance. You can reach them at: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce/).

    We trust this information will be useful to you. Should you require any further assistance or have additional questions, please feel free to contact us at your convenience.

    Best regards,
    The 8Theme Team

    #402067 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 27, 2024 at 15:55

    Hi Tony,

    Thanks for your reply. I am following the exact steps as you have mentioned but the upon clicking the Go to Builders button, the elementor wont load and error appears as i have mentioned in my first message. Kindly look into it.

    Thanks

    #402098 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 19:20

    Hello, @Zeeshan Ahmad,

    Thank you for your prompt response.

    Could you provide FTP access also?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    #402122 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 28, 2024 at 08:52

    Hi Rose,

    Thanks for your reply. I have shared the FTP access details. Please check.

    Please contact administrator
    for this information.
    #402162 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 28, 2024 at 15:14

    Hello, Zeeshan Ahmad,

    We are pleased to inform you that the issue has been successfully resolved. Kindly verify at your earliest convenience.

    Best Regards,
    8Theme’s Team

    #402252 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 28, 2024 at 16:21

    Hi Andrew,

    Thanks for resolving the issue 🙂

    #402267 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 29, 2024 at 03:39

    Hi Andrew,

    The same issue started again. I didn’t make any changes to the website. Kindly note that some website options like shop sidebar and search were automatically changed when you rectified the issue last time. Please check it again. It will be fine if you reset the theme/template to the default as it is a new website

    Thanks

    Please contact administrator
    for this information.
    #402288 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    June 30, 2024 at 08:57

    Waiting for reply on my previous message.

    #402414 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 30, 2024 at 14:18

    Hello, Zeeshan Ahmad,

    I hope this message finds you well. Could you please provide a detailed description of the most recent actions or changes made on the website prior to the reoccurrence of the error?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #402453 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    July 1, 2024 at 03:50

    Hi Andrew,

    I didn’t make any major changes before that. Changed logo, added shop sidebars that were gone etc. Now you can see the shop page is broken as well. I am afraid that these type of random errors could disturb the other sections of website. Kindly provide a permanent solution.

    Thanks

    Zeeshan

    #402475 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 1, 2024 at 09:46

    Hello, Zeeshan Ahmad,

    I hope this message finds you well. We are currently experiencing difficulties accessing the administrative panel. Could you kindly provide us with the updated access credentials at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,

    8Theme’s Team

    #402520 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    July 1, 2024 at 10:28

    Hi Andrew,

    Thanks for your reply. I am sharing the updated credentials please check.

    Please contact administrator
    for this information.
    #402534 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 1, 2024 at 11:12

    Dear, Zeeshan Ahmad,

    Thank you for your reply and for sharing the updated credentials.

    We have identified the issue as being due to the assignment of the same page for both the checkout and the shop page. By designating separate pages for the shop and checkout, we have successfully resolved the issue. You should now be able to edit the checkout page using Elementor without any problems, and the shop page should also function correctly.

    If you have any more questions or require further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #402546 Copied
    Avatar: Zeeshan Ahmad
    Zeeshan Ahmad
    Participant
    July 1, 2024 at 13:01

    Thanks Andrew, the problem is now resolved.

    #402566 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 2, 2024 at 10:02

    Hello, Zeeshan Ahmad,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #402710 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 19, 2024 at 14:25

    Dear Zeeshan Ahmad,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #405876 Copied

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