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Unable To Enter Into Header Builder - by 3InTheMorning

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

3InTheMorning

Participant

October 3, 2021 at 09:00

Hello, I am having an issue entering the X-Store header builder. The page never loads. It spins forever and I cannot edit any of the header elements, product page elements..etc…
I have already cleared cache, disabled non-essential plugins. I need assistance please.

Please, contact administrator
for this information.

#304334 Copied Theme version: 4.0.7 WooCommerce version: Version 5.7.1

7 Answers

Rose Tyler

Support staff

October 3, 2021 at 09:28

Hello,

We’ve checked your site and the Header builder works fine – https://prnt.sc/1ulp808
Try to update your browser, disable additional browser extensions, and clear cache.

Regards

#304338 Copied

3InTheMorning

Participant

October 3, 2021 at 10:06

Hi,
I saw your screenshot. But I have tried this with a Mac, using Chrome, Firefox, Safari
I have tried it on a PC with Chrome, Firefox. Still same error. I have include a short screen grab video, of what is going on. I am at a loss at this point, and would appreciate your further assistance.

Please contact administrator
for this information.

#304345 Copied

Olga Barlow

Support staff

October 4, 2021 at 14:27

Hello,

Did you change the Dashboard access https://prnt.sc/1ur6asb ?
Please, provide us with correct WP Dashboard and FTP access to your site to check the issue in more detail again. Also, tell me what errors do you have in the console while opening header builder?

Regards

#304418 Copied

3InTheMorning

Participant

October 4, 2021 at 19:33

Hello, thank you for getting back. The issue is the same, I cannot access the header builder. It will not load the customize.php. I have included a link to a video that shows the error in action.

Thank you,
-m

Please contact administrator
for this information.

#304511 Copied

Olga Barlow

Support staff

October 5, 2021 at 13:55

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#304624 Copied

Olga Barlow

Support staff

October 6, 2021 at 13:48

Hello,

Is everything ok with your server? Because we can’t check your site today.

Regards

#304751 Copied

Olga Barlow

Support staff

October 12, 2021 at 10:58

Hello,

We found that issue appears if you save your changes as Draft https://prnt.sc/1vtx7p3 Our developers are working to fix this issue and release the fix in the next theme update. Till that happens use Publish option instead of Draft.

Regards

#305242 Copied
Tagged: ease of use, header builder, optimization, seo friendly, unable to enter, user friendly, wordpress woocommerce templates
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