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Unable to Filter by Brand - by Andrew Holbrook

This topic has 35 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

Andrew Holbrook

Participant

November 23, 2017 at 13:50

Hi wondering if you could help. I can no longer filter by brand. This was previously working ok but not 100% sure when this stopped. If I add your widget to a page the brands show, but when you click it gives a page not found 404 error https://www.criticalenvironmentsolutions.co.uk/brand/berkshire/

Many Thanks

#178469 Copied Theme version: 3.2 WooCommerce version: 3.2.5

34 Answers

Rose Tyler

Support staff

November 23, 2017 at 13:58

Hello,

Try to resave settings in wp-admin panel > Settings > Permalinks.

Regards

#178472 Copied

Andrew Holbrook

Participant

November 23, 2017 at 14:23

Hi Rose, I have done this and no change. Thanks

#178475 Copied

Rose Tyler

Support staff

November 23, 2017 at 14:32

Do you have the same problem with parent theme or with Storefront theme?

Regards

#178477 Copied

Andrew Holbrook

Participant

November 23, 2017 at 15:00

Hi Rose, yes the same happens with both those themes activated. Thanks

#178490 Copied

Rose Tyler

Support staff

November 23, 2017 at 15:30

Please check now https://www.criticalenvironmentsolutions.co.uk/?brand=berkshire I’ve changed Permalinks > Common Settings > Plain. Seems there is the problem when selected another permalink type. I will send this topic to our developers to check this problem.

Regards

#178505 Copied

Andrew Holbrook

Participant

November 23, 2017 at 15:36

Thank you Rose, that seems to have done the job. Many Thanks

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Rose Tyler

Support staff

November 23, 2017 at 15:37

You’re welcome!

Regards

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Andrew Holbrook

Participant

November 23, 2017 at 17:12

Hi again Rose, although site working fine with plain permalink, I am receiving notification from both Yoast SEO and WP Rocket that my site optimisation could be affected by not having a custom permalink that shows the post name – how long would expect the development team to look at the issue? Many Thanks

#178520 Copied

Rose Tyler

Support staff

November 24, 2017 at 09:05

Hello,

Please provide wp-admin and FTP access in Private Content and we will fix it on your site, also it will be fixed in next theme update.

Regards

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Andrew Holbrook

Participant

November 24, 2017 at 09:34

Log on details in private content

Please, contact administrator
for this information.

#178567 Copied

Rose Tyler

Support staff

November 24, 2017 at 09:42

Hello,

We can’t connect via FTP, there are errors:
Error: Connection timed out
Error: Could not connect to server

Please check the credentials.

Regards

#178569 Copied

Andrew Holbrook

Participant

November 24, 2017 at 09:50

I have checked see below

Please, contact administrator
for this information.

#178570 Copied
Rose Tyler

Support staff

November 24, 2017 at 10:01
Unfortunately, without success.

Please try to edit woopress/framework/portfolio.php file ( search ‘seatings_for_permalink’ function )
https://gyazo.com/10edee89fce193d7d1551de4a4c802d0
change to
https://gyazo.com/4856aa2cd79b384acbaee86ad847809e

if( isset( $_POST['brand_base'] ) ) { update_option( 'brand_base', sanitize_title_with_dashes( $_POST['brand_base'] ) ); } if( isset( $_POST['et_brand_permalink'] ) ) { update_option( 'et_brand_permalink', sanitize_title_with_dashes( $_POST['et_brand_permalink'] ) ); } if( isset( $_POST['brand_custom_base'] ) ) { update_option( 'brand_custom_base', sanitize_title_with_dashes( $_POST['brand_custom_base'] ) ); }

Regards
#178572 Copied
Andrew Holbrook

Participant

November 24, 2017 at 10:19

Hi Rose

I have tried the above but my website become unsecure and I was unable to log back into the admin, so I have replaced back to original.

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Rose Tyler

Support staff

November 24, 2017 at 10:23

We can’t connect to your FTP.
Do you have any limits for users from other countries?

Regards

#178577 Copied

Andrew Holbrook

Participant

November 24, 2017 at 10:30

Hi Rose, I have no idea as the site is hosted by a third party. I am not aware of any restriction but I would need to put a ticket into support to check. I FTP very easily with the details provided using FileZilla. Maybe I just wait until a patch is released.

#178582 Copied

Rose Tyler

Support staff

November 24, 2017 at 10:44

In this case, you may wait for theme update.
Or try one more time to fix the problem. I’ve sent portfolio.php file to your email. Please rename your current portfolio.php and upload new one, then select Permalinks > Common Settings > Post name and check the problem https://www.criticalenvironmentsolutions.co.uk/brand/berkshire/.
In case the problem will be fixed, you may delete the old portfolio.php file, if it won’t help – delete new file and rename the file back. Let me know result.

Regards

#178585 Copied

Andrew Holbrook

Participant

November 24, 2017 at 12:02

Hi Rose. I have carried out this change and unfortunately back to the page not found 404 error. I have therefore reversed everything and changed permalink back to plain. Thanks

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Andrew Holbrook

Participant

November 24, 2017 at 15:59

Hi Rose, This issue has generated additional problems as none of my google ads were running due to the change in url which explains why today’s web traffic has been so slow. My menu structure and drop down menus have custom urls with the post name therefore changing to a plain permalink prevented my menu structure from working. I have changed back to custom which means I’m back to the start with a brand filter that is not operating. Thanks

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Rose Tyler

Support staff

November 24, 2017 at 16:15

In this case, we need to connect to your site via FTP, because the fix in portfolio.php file works fine on our test site. Contact your hosting provider and ask how the FTP connection problem for us can be solved. Is there firewall on your server that is blocking our IP?

Regards

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Andrew Holbrook

Participant

November 24, 2017 at 16:18

Hi Rose , I will contact our hosting provider to try and sort an FTP connection. I have no idea why there is an issue. It is likely to be Monday before I have a response. Thanks

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Andrew Holbrook

Participant

November 24, 2017 at 16:44

Hi Rose, It is a firewall issue and the host will require your IP address to allow access link: http://ip.me.uk/ It you could provide this I will get an FTP sorted, although this will be Monday now. Have a good weekend, Thanks

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Rose Tyler

Support staff

November 24, 2017 at 16:46

I’ve sent IP to your email address. Please check it.

Regards

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Andrew Holbrook

Participant

November 24, 2017 at 16:50

Thanks Rose, I will get this sorted Monday.

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Rose Tyler

Support staff

November 27, 2017 at 08:55

Ok.

Regards

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Andrew Holbrook

Participant

November 27, 2017 at 09:36

Hi Rose, your IP address has now been enabled and you should be able to FTP onto the server. Thanks

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Rose Tyler

Support staff

November 27, 2017 at 11:00

Fixed. Please check.

Regards

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Rose Tyler

Support staff

November 27, 2017 at 11:21

You need to contact your server support and ask to clear cache.

Regards

#178741 Copied

Andrew Holbrook

Participant

November 27, 2017 at 12:09

Hi Rose I have just been in contact and they are telling that there is no caching enabled. I have cleared the cache using WP Rocket (not sure that helps) and I’m still getting a 404 error when I choose a brand filter.

#178751 Copied
Tagged: brand, filter, templates, woocommerce, wordpress
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