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Unable to get the Xstore core plugin installed and activated

This topic has 6 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

seanpearse

Participant

November 8, 2023 at 22:51

Hi,
I’ve recently started redeveloping a website and have switched from the WooPress theme to Xstore but it seems to be stuck in a loop when trying to install the Xstore core plugin.

When I activate it it doesn’t seem to recognise and loops bac asking to activate it again.

Can you have a look please?

Thanks,
Sean

Please, contact administrator
for this information.

#373093 Copied Theme version: 9.2.3 WooCommerce version: Latest

5 Answers

Tony Rodriguez

Support staff

November 9, 2023 at 05:41

Hello, @seanpearse,

We hope this message finds you well.

We are currently experiencing difficulties accessing the backend of your website. To proceed with our support services, we kindly request that you provide us with a valid and functional WordPress admin URL, along with the corresponding login credentials on which you are facing the issue. Please ensure that this information is shared securely, preferably in a private content area, to maintain confidentiality.

Additionally, to better understand the issue you are facing, we would appreciate it if you could provide a screenshot that captures the problem in detail.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Your prompt response will enable us to diagnose and address your concerns more efficiently.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

Please contact administrator
for this information.

#373098 Copied

seanpearse

Participant

November 9, 2023 at 09:46

Apologies, I gave you the incorrect admin login url. Here is a screenshot: https://snipboard.io/cD1ehm.jpg

When I click activate it still doesn’t let me download the plugins or access theme options.

Also this is a staging site and can you add the main domain under the license please: waferltd.co.uk

Thanks,
Sean

Please contact administrator
for this information.

#373131 Copied

Tony Rodriguez

Support staff

November 9, 2023 at 10:07

Hello, @seanpearse,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to confirm that the solution has been implemented effectively.

Additionally, we have installed and activated the Xstore core plugin on your website to enhance its functionality.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#373133 Copied

seanpearse

Participant

November 9, 2023 at 10:10

Wow that was quick. Thanks very much!

#373134 Copied

Tony Rodriguez

Support staff

November 9, 2023 at 11:23

Hello, @seanpearse,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#373154 Copied
Tagged: plugin activation, plugin installation, troubleshooting woocommerce, woocommerce templates, wordpress ecommerce, wordpress issues, xstore-core-plugin
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Unable to get the Xstore core plugin installed and activated

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