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Unable to go to website home page with a customer’s user ID

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Rakesh
    Rakesh
    Participant
    December 26, 2024 at 17:13

    Whenever I login with any customer’s user ID then I am unable to go to website home page with. I am freely able to navigate to home without login. May I know where should I change this setting ?
    Here is the snapshot of what happens when I click on home (website logo on top left).

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    #428820 Copied Theme version: 9.4.6
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 27, 2024 at 06:18

    Hello, @Rakesh,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    #428846 Copied
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