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Unable to input to make payment in checkout page in mobile version

This topic has 12 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

razr1911

Participant

January 19, 2024 at 12:30

Greetings,

Apperently i was doing some testing for payments i am at checkout page in Tab/Mobile version of the page i am unable to put any data in it. The Input dialog shrinks to much where you can put anything in it. i thought it will subside it in AMP version but story remains the same. Sometimes it stucks in loop loading for card details to check for any other method of payment.

Here is a video link: https://vimeo.com/904415535?share=copy

One more thing i can’t see paypal pay later banner in below add to cart button my single product page. i tried to add snippet and tried to add filter on functions page its not yielding any sucess.

Please, contact administrator
for this information.

#380584 Copied Theme version: 9.2.6

11 Answers

Rose Tyler

Support staff

January 19, 2024 at 15:33

Hello, Razr1911,

Thank you for reaching out to us.

1/ We kindly request that you conduct a test to evaluate the functionality of the payment when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, please provide us with FTP access.

We appreciate your cooperation and attention to this matter.

2/ You are using the Single Product Builder, so ensure that you have added the PayPal button element to the page content using this builder.

Best Regards,
8Theme’s Team

#380619 Copied

razr1911

Participant

January 19, 2024 at 15:48

well i am using xstore checkout which i build via xstudio builder, i have tested with electro theme earlier it was working perfectly fine on other setup i think it’s issue from the theme side not the woocommerce side

PS i have sent you temp login for my website you just open and you have access to it.

Please contact administrator
for this information.

#380623 Copied

Rose Tyler

Support staff

January 19, 2024 at 16:11

Hello, Razr1911,

We kindly request that you independently carry out the tests we have previously asked for and provide us with the results.

This is the second time you have provided wp-admin credentials; however, should it be confirmed that the issue is related to the theme, we will require FTP access: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#380632 Copied

razr1911

Participant

January 19, 2024 at 16:16

Here are the details i am also checking for plugin related issue.

Please contact administrator
for this information.

#380633 Copied
Rose Tyler

Support staff

January 20, 2024 at 13:33
Hello, Razr1911,

1/ Please let us know the results of your testing.
Thank you in advance for your cooperation and assistance.

2/ We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team
#380721 Copied
razr1911

Participant

January 20, 2024 at 13:48

i have check and tested it works, i tried to check again and still works let me share a picture with here.
For Security reason i changed it now try to lofin again it will work

https://ibb.co/sWm0Y2Q

Please contact administrator
for this information.

#380723 Copied

Rose Tyler

Support staff

January 21, 2024 at 14:08

Hello, Razr1911,

We appreciate your prompt response.

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’. Upon deactivation, you should notice that the issue on the checkout page is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.
We have endeavored to find an alternative solution, but unfortunately, our efforts have been unsuccessful. At this time, the aforementioned advice is the best course of action we can recommend.
We apologize for any inconvenience this may have caused and sincerely hope for your understanding in this matter.

Best Regards,
8Theme’s Team

#380808 Copied

razr1911

Participant

January 21, 2024 at 19:15

i activated AMP later on once i was earlier having the issue prior. to just to check it weather it can fix my issue with payment i tried to check it. After my through testing it came to me that cache plugin i am using was causing issue. once i detacvated and did the optimization everything seems to be working for now. Xstore heavily relies alot on javascript, slows performance and conflicts with 3rd party plugins of the website and uses alot of server resources.

#380818 Copied

Rose Tyler

Support staff

January 22, 2024 at 09:21

Hello, Razr1911,

Thank you for your swift reply.

Following your discovery that the cache plugin was the source of the issue, we kindly suggest reaching out to the plugin’s developers. They may be able to advise which specific option should be disabled, allowing you to continue using the plugin with an alternative configuration setting.

Best Regards,
8Theme’s Team

#380857 Copied

razr1911

Participant

January 23, 2024 at 11:22

Is there anyway to create AMP version of checkout version, or can you guys take a look on this apart from this everything seems working great..

#380963 Copied

Rose Tyler

Support staff

January 23, 2024 at 12:44

Hello, Razr1911,

Thank you for getting in touch with us.

Currently, we do not offer such an option.

Please submit your request on our Taskboard at https://www.8theme.com/taskboard/. This platform allows other customers to view and vote on proposed enhancements, potentially influencing their prioritization and development.

Best Regards,
8Theme’s Team

#380973 Copied
Tagged: checkout payment issues, input problem in woocommerce checkout, mobile version checkout problems, troubleshooting woocommerce mobile payment, wordpress woocommerce templates
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