Unable to Insert Templates from template library and Encountering Incorrect Request URL Error

Hello, Merin,

Thank you for reaching out to us.

1/ “Specifically, we are unable to add or insert templates from the template library into the pages we are building.” – please provide some screenshots.

2/ What exactly page did you try to import? Let us know the URL.

Provide us with FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Merin,

1/ We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

2/ In the URL you provided “elementor” is mentioned, which means the page was created using the Elementor plugin, not using WPBakery. Please try to import pages created WPBakery, for example – https://xstore.8theme.com/demos/2/niche-market03/about-us/

Best Regards,
8Theme’s Team

Hello, Merin,

I hope this message finds you well.

1) We would like to inform you that our template import system for WP Bakery Builder differs from the one you have previously used. If you wish for our system to resemble the one you are accustomed to, please submit a request to the appropriate department at [8Theme Taskboard](https://www.8theme.com/taskboard/).

2) We have identified and addressed an issue with the demo import functionality. Please verify the resolution at your earliest convenience. The fix has been implemented in patch “9410833”. However, it appears that there may be insufficient permissions on your WordPress installation to apply the patch automatically. Consequently, we have made direct modifications to the following files:
– et-core-plugin/app/models/pages-import/js/import.js
– et-core-plugin/app/models/pages-import/template-parts/popup.php

Please note that this fix will also be included in the next update.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Merin,

We hope this message finds you well. To address the issue you have encountered, we have made direct modifications to the following files:
– et-core-plugin/app/models/pages-import/js/import.js
– et-core-plugin/app/models/pages-import/template-parts/popup.php

To further assist you, please provide us with a link to the template where the problem occurred.

Best regards,
8Theme’s Team