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Unable to install and use any Xstore theme

This topic has 4 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

Ray

Participant

October 4, 2024 at 10:49

Getting this error message as shown in the screenshot. Tried different themes as well with no luck. Kindly need urgent here.

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#417099 Copied Theme version: v.9.4.2

3 Answers

Tony Rodriguez

Support staff

October 4, 2024 at 11:44

Hello, @Ray,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that the Architecture Studio demo can only be imported using the Elementor page builder. Unfortunately, it is not available with the WPBakery plugin.

https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

You can view all available demos at the following link:

https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.252867017.1153971887.1728015548-98188080.1716440250&_gac=1.119920122.1727411841.Cj0KCQjwjNS3BhChARIsAOxBM6rmltZXvCas8ZeMSQn4NNrgUHC7SFAudfMtvlKi2hk2Ixt2oZLUEM8aAsRrEALw_wcB

If you are currently using the Elementor plugin and experiencing any issues, please provide your site’s WP-admin access in the private content area. This will enable us to review your settings and offer the necessary assistance.

Thank you for your attention to this matter. We look forward to assisting you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417121 Copied

Ray

Participant

October 4, 2024 at 14:52

Thank you for your quick response. Could you kindly provide me with the step by step guide on how i can use the theme on my webpage? How to use Elementor to use the theme. Recommended plugins. I’m new to this.

#417189 Copied

Tony Rodriguez

Support staff

October 5, 2024 at 05:14

Hello, @Ray,

Thank you for your response.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417264 Copied
Tagged: troubleshooting xstore theme, woocommerce best selling themes, woocommerce xstore theme support, xstore theme installation guide, xstore theme installation issues, xstore theme utilization problem
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