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Unable to install Classico Theme – "Unpacking the package…"

This topic has 12 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

GHD

Participant

October 20, 2015 at 01:05

Hello, I downloaded the “Installable WordPress file only” from themeforest.net and uploaded them to my site and get stuck on the “Installing Theme from uploaded file: themeforest-11024192-classico.zip (shortened file name)
Unpacking the package…” screen. I have tested with current my current site and a fresh wordpress install within a sub domain. I also tried uploading it to a local installation but get a character path limit of 260 which causes it not to install.

I tried updating my site to the newest version following steps here: https://www.8theme.com/classico-theme-documentation/ but there is no such link listed in step 3 “Go to 8theme Options > Update theme” so I then tried unzipping and using ftp to update the theme but had not luck (more info why at https://www.8theme.com/topic/total-path-and-file-name-length-must-not-exceed-260-characters-classico-ftp/)

So finally I deleted the old version and tried to uploading the new version but can not do so. Now my customer has a theme they purchased and can not use. Need help ASAP.

#94919 Copied Theme version: 1.3

11 Answers

Eva Kemp

Support staff

October 20, 2015 at 11:04

Hello,

We can update the theme for you.
Please provide us with FTP and wp-admin panel credentials.

Don’t forget to create back up of your files and database.

Regards,
Eva Kemp.

#95032 Copied

GHD

Participant

October 20, 2015 at 14:58

Hi, thank you for the offer, but this is not an acceptable solution. I should be able to upload the “installable” file or unzip the file to upload via ftp but this is not possible due to a character path limit. The issues seems to be with the node_modules folder inside the installable. I could delete that folder (which causes all my errors) within winrar and then upload the zip file and everything installs fine… but that can’t be the best solution since I’m sure those file are needed for the site otherwise why would they be in the installable? Additionally, I was able to upload version 1.2 with no issues… but have huge problems with 1.3.

I need a different solution than having you guys upload it… because support only lasts for so long.

#95123 Copied Theme version: 1.3

Eva Kemp

Support staff

October 20, 2015 at 17:09

Hello,

Unfortunately we can’t replicate the issue you described extracting the archive.
Also other clients didn’t mention such problem.
Try to use other program to unpack the archive, for example 7-Zip.

Regards,
Eva Kemp.

#95165 Copied

GHD

Participant

October 20, 2015 at 17:17

What system (OS) are you using to develop and testing to replicate the issue?

#95169 Copied

Eva Kemp

Support staff

October 20, 2015 at 18:59

Hello,

I’m using Ubuntu OS.
Did you try other program to extract the archive?

Regards,
Eva Kemp.

#95206 Copied

GHD

Participant

October 20, 2015 at 21:14

It seems like we got 2 different threads merged… too bad you closed the other one. Ubuntu does not have a character path limit, Windows does. Windows character path can not exceed 260 characters so the zip file could not be unzipped and uploaded via ftp (which should be noted in other thread). I have tried unzipping the file with 2 different zip programs, I could try 200 and it wont work because of the character path limit.

This thread, I am still unable to upload the theme to the main site or sub domain I created for testing or local host (which wouldn’t work because of the above reason). I go to Appearance > Themes > Add New > Upload Theme > Choose File > Install Now… after the rather large 58mb file uploads I get stuck on the unpacking screen:
Installing Theme from uploaded file: themeforest-11024192-classico-responsive-woocommerce-wordpress-theme-wordpress-theme.zip
Unpacking the package…

#95227 Copied

Eva Kemp

Support staff

October 21, 2015 at 09:05

Hello,

You should upload theme via FTP as described in the documentation:
https://www.8theme.com/classico-theme-documentation/ (2.2. Theme Installation – “Method 2 – FTP”).

Please try it.

We can upload the theme for you, just provide us with FTP and wp-admin panel credentials.

Regards,
Eva Kemp.

#95288 Copied

GHD

Participant

October 21, 2015 at 14:41

Again, as mentioned above I can’t upload the them via ftp because file will not unzip on a windows machine because of the character path limit of 260 characters on windows. And having you guys do it is not an acceptable solution because if something happens and I need to reinstall it I’m not going to pay for more support for something it should do already.

Are there server or wordpress settings I need to change to be able to upload the theme and install?

Please, contact administrator
for this information.

#95376 Copied

Eva Kemp

Support staff

October 21, 2015 at 15:13

Hello,

We’ve sent updated archive of the theme to your email address. Please check it.

Regards,
Eva Kemp.

#95388 Copied

GHD

Participant

October 21, 2015 at 15:38

Perfect, thanks, I was able to upload the theme and unzip it. All my problems have been fixed. I noticed the node_modules folder was missing… removing that seemed to be the fix? I no longer have the character path limit issue.

#95397 Copied

Eva Kemp

Support staff

October 21, 2015 at 15:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#95401 Copied
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