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Unable to Install Purchased Theme – “The link you followed has expired”

This topic has 3 replies, 2 voices, and was last updated 2 months ago ago by Tony Rodriguez

nourdine92

Participant

December 2, 2024 at 20:11

Dear ThemeForest Support Team

I recently purchased a theme from ThemeForest ([Theme XSTORE] and am encountering an issue during installation. Every time I try to upload the theme to WordPress, I receive the following error message:

The link you followed has expired. Please try again.

I’ve confirmed that the theme zip file is intact, but I am unable to proceed with the installation.

Here are some additional details:

Hosting Provider: [CAPCONNECT]
WordPress Version: [6.7.1]
Theme File Size: [86.8MB]
I would appreciate your guidance on resolving this issue. Let me know if you need further information.

#426237 Copied

2 Answers

nourdine92

Participant

December 2, 2024 at 23:58

Broken Themes
The following themes are installed but incomplete.

Name Description
themeforest-ZvjLJRBM-xstore-responsive-woocommerce-theme Stylesheet is missing. Delete
msj when i unstaled whit ftp plz help me to

#426242 Copied

Tony Rodriguez

Support staff

December 3, 2024 at 06:10

Hello, @nourdine92,

Thank you so much for purchasing our theme and contacting our support center.

Kindly download the XStore – Installable Archive (version 9.4.5) from the following link: https://www.8theme.com/downloads/ -Once downloaded, please upload it to your website.

If the issue persists, we kindly request that you provide a screenshot of the problem along with your website’s WordPress admin access in the private content area. This will allow us to investigate the matter further and assist you effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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